Cassandra Brown

I am an operations and patient services leader with over a decade of experience in specialty pharmacy, healthcare operations, and clinical liaison roles, currently serving as Senior Operations Associate for the Southwest Region at Shields Health Solutions, a role I have held since October 2024, where I apply Lean Six Sigma, project management, and strategic thinking to optimize operations and drive growth across the region.

Prior to this role, I served as Manager of Patient Services at Shields for nearly three years, where I recognized and sought out new opportunities for programmatic growth based on micro and macro-level program and organization goals, quadrupled site revenue within the first year while implementing and driving core competencies at partner sites, drove outreach to key stakeholders to bring about positive change, and established a welcoming orientation and environment for new employees while building strong relationships with partner pharmacy teams. I also served as Supervisor of Patient Services for eight months, where I continued to drive performance and operational excellence.

Before joining Shields, I served as Clinical Liaison in Neurology at Memorial Hermann Health System for nearly two years, where I launched a new partnership with University of Texas Physicians Neurology, serving as clinic-based liaison and taking the program from pilot to permanent affiliation, emphasizing prescription turnaround time, affordability, and referral capture, focusing on multiple sclerosis, movement disorder, and migraine patient populations, gaining recognition from major pharmaceutical companies which helped the pharmacy obtain new access to five limited distribution drugs within one year, and collaborating with multi-disciplinary teams to pioneer workflows for specialty prescription referrals and a primary care refill and prior authorization program.

Earlier in my career, I spent eight years at Carolinas Healthcare System as Clinical Liaison in Neurology, where I worked directly with Pharmacy Benefit Managers to verify coverage, obtain prior authorization, and assist in appealing denied prior authorizations for specialty medications, liaised between patients, drug manufacturers, and foundation assistance programs to remove financial roadblocks, educated patients about medications and care plans, maintained detailed records in Therigy to meet accreditation guidelines, and developed and implemented improvements to pharmacy organization systems. I also served as Senior Pharmacy Technician at Walgreens for over three years, where I supervised and scheduled pharmacy technicians, managed third-party billing reconciliation, CII management, and acted as pharmacy buyer, and analyzed inventory usage to adjust on-hand quantities and placement within the pharmacy.

Across my career in specialty pharmacy, healthcare operations, and patient services, my work has been driven by a commitment to improving patient access to care, optimizing operational performance, and building strong partnerships with healthcare providers and pharmacy teams. Whether I am leading operations across a region, launching new clinical programs, or managing patient services, I bring a strategic mindset, a data-driven approach, and a dedication to delivering high-quality care and operational excellence. I am proud of the work I have done throughout my career and excited to continue making a difference in specialty pharmacy and healthcare operations.