Catherine Temkin

She is an accomplished product management, customer onboarding, and professional services leader with over a decade of experience across SaaS, logistics technology, and enterprise software. She currently serves as Director of Agent Product Management at Pallet, an AI-powered logistics company, after previously serving as Director of Implementation and Success at the same organization. Her earlier career includes over seven years at Interact Software, where she advanced from Senior Project Manager to Customer Onboarding Team Lead to Head of Global Customer Onboarding Services and Director of Customer Onboarding, where she coached and developed a large team, oversaw successful global delivery of 150 to 200 concurrent projects, was responsible for implementation of over $35 million in annually recurring revenue including clients such as Domino's Pizza, the NBA, Nuance Communications, and New York Life, rebuilt customer onboarding methodology, grew the team from $5 million ARR to a hierarchical structure tripling in size, and improved time to value, customer satisfaction, and retention through empathetic, KPI-driven leadership. She also served as Project Manager at Madison Performance Group, where she implemented SaaS software through business requirement gathering, system configuration, deployment, and data analysis, and as Project Manager Intern at Heart Capital in Cape Town, South Africa, where she took a social venture from idea to launch, and as Team Advisor at Olin College of Engineering, where she managed engineering and business teams on a social venture project in India. Her career reflects a deep commitment to customer success, team development, and delivering high-impact solutions at scale.