Chan Henry, Office and Marketing Manager on Influential Women

Influential Woman · Nonprofit Mental Health Services

Chan Henry

Office and Marketing Manager, Phoenix Counseling Center

Charleston, SC

Her Story

About Chan

I've been working in my field for about 5-6 years, and I'm currently an office manager and marketing associate at a mental health center, a position I started last year. Before this, I spent about 5 years with Urban Pathways helping unhoused individuals in New York City, and prior to that I worked at a smaller nonprofit called Building Skills where I was a training and employment specialist helping New Yorkers find employment. I originally planned to go through my master's and PhD to get my PsyD to become a licensed psychiatrist, but that didn't really happen and I kind of just fell into the roles I fell into. My main area of expertise is in the social service or community aspect with a community-centered focus. At the center where I work, we want to make sure that we're making mental health services available and more understandable to people, because sometimes we have a bias when it comes to mental health, so we're trying to make it more acceptable and accessible to individuals in the city. My typical day really depends on what's going on - sometimes I have an early start in the mornings or sometimes a later start depending on the needs for everyone involved. I typically address clients' concerns when it comes to therapy and what it is that they're really looking for, and I also connect with other mental health centers in the area and try to make partnerships. I'm passionate about mental health because I have a family history with it, and even with services out there for individuals, there's still blockage when it comes to insurance, paying out of pocket, and not finding the right help. That was one of my main motivators.

Her Interview

Ten minutes with Chan

01What do you attribute your success to?

I would say, personally, my work ethic. I have been awarded and applauded a lot for the work that I put into both the individuals that I work with and my community as well. And I've been able to see that change, even though it's not happening overnight, but I'm contributing to that, and that's something I'm proud of.

02What advice would you give to young women entering your industry?

I would say knowing your worth and knowing what it is that you want to do. Again, with nonprofit, there's always the goal to help people and make your community better, but also sometimes with the nonprofit work, sometimes you are expected to do more with lesser pay. Especially because in being non-profit, there's a lot of women in that field as well who give back to the community and everything like that, but I think knowing your worth and knowing your own experience and your own skills will definitely help you.

03What are the biggest challenges or opportunities in your field right now?

I think with the nonprofit work, there's always a little bit of a barrier when it comes to gaining experiences and also with promotions as well, and equal pay, and things like that. And I do think that sometimes good workers who do work in nonprofit have to leave only because they're unable to pay their basic necessities on a daily basis and things like that, so I think that's the biggest challenge just with nonprofit work.

04What values are most important to you in your work and personal life?

I think being open and honest, and having a clear communication path as well, being reliable, but also having your own boundaries. And being willing and able to learn new skills, and being open to criticism to make you a better individual, is something that I take in both personal and professional experience.

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