Charita Jones

She is a dedicated customer service and administrative professional with over a decade of experience in insurance verification, data entry, and client support, currently serving as a Customer Service Representative, where she handles inbound and outbound calls, processes insurance verifications, enters and manages data, and utilizes CRM systems to document and resolve customer inquiries. She has also served as a Supervisor at Employment Resources, Inc., overseeing toll collectors and managing cash handling and safety operations. Her career includes roles as an Insurance Specialist and Customer Service Representative at Walgreens Central Pharmacy, as well as a Receptionist at Goldenrule Housing Development, where she managed leasing documents, collected rent, and supported property management. She is recognized as a detail-oriented, reliable, and customer-focused professional who combines strong administrative and data entry skills with a commitment to delivering exceptional service and operational efficiency.