Charlene Dixon
Charlene (Roberts) Dixon is an accomplished entrepreneur, tax professional, and founder of Charlene Dixon Tax Service, PLLC (CDTS), a Houston-based firm providing year-round tax preparation, planning, and compliance services to individuals, families, and small business owners across Texas. With over 20 years of experience in federal tax compliance, audits, and customer-facing tax services—including a distinguished career with the Internal Revenue Service (IRS)—Charlene combines deep technical expertise with a client-centered approach grounded in ethics, stewardship, and integrity. She is also Google AI Essentials certified, leveraging modern technology to enhance workflow efficiency and client support.
Charlene’s career began at the IRS in her late teens, where she worked as a tax auditor, revenue agent, and later in the criminal division, gaining a comprehensive understanding of tax law and regulatory compliance. In 2015, she launched CDTS, building a minority woman-owned practice that emphasizes clear communication, personalized guidance, and proactive tax strategies. Even during challenging personal periods, including supporting a family member through illness, Charlene maintained her commitment to service, demonstrating resilience and dedication to her clients and community.
Beyond her tax practice, Charlene pursues multiple entrepreneurial ventures, including pet boarding as a certified veterinary assistant and creative writing through her poetry and social media platforms. She is also advancing the TheCDTS Financial Literacy Initiative, a nonprofit dedicated to improving financial education and tax literacy in Texas communities. Recognized twice by VoyageHouston for her leadership and impact, Charlene continues to empower clients and communities alike, helping them navigate complex financial landscapes with clarity, confidence, and compassion.
• Certified Veterinary Assistant
• Google AI Essentials
• Baruch College - MPA
• Featured by Voyage Houston Magazine (twice)
What do you attribute your success to?
My career has had many ups and downs, setbacks and comebacks, but the one thing that has made me resilient, the one thing that has been consistent, is my resiliency. I need to pick myself up, dust myself off, and come back stronger and more confident than ever. The reason I have that resiliency is because of my relationship with God. I wake up every morning being blessed to see another day, and as I drink my coffee every morning, I take time to develop my relationship with God. I speak to God and He speaks to me. He guides my footsteps, my fingers, my hands, my brain as to what I should do, who I should speak to, and how I should treat people. It's very uplifting having a grounding that was built ever since I was a child. My resiliency comes from God in my life. I just try to use my stewardship in everything that I do and say to be pleasing to Him and to help others. I truly love helping other people. When I worked at the Internal Revenue Service, I was on the other side of the desk, always in the interest of the IRS. Now I can speak for those who have no voice, who are misunderstood, or who are challenged in understanding tax law or their tax problems. I feel uplifted in life that I get the opportunity now to help people the way I want people to help me.
What’s the best career advice you’ve ever received?
The best career advice I've received is that in order to succeed, you have to go through periods of failure. Success and failure go hand in hand, and you shouldn't be afraid of failure. All you have to do is dust yourself off, pick yourself up, and start and try again. Life is about trying. Even as a little baby, if you look at a baby learning how to walk, it falls so many times but it picks itself up and dusts itself off and tries again. Personally and professionally, success is from failure and keeping on trying to succeed. In order to succeed, you have to grow outside your comfort zone. You have to think outside the box. You have to learn something new each day because with knowledge there's power. No one can take knowledge away from you. If you stay in an attitude of learning your entire life, you'll always be able to succeed. And lastly, but most importantly, is your relationship with God, because that is your grounding principle in life. You make sure that you and God are on the same wavelength throughout your life, and everything else will fall into place.
What advice would you give to young women entering your industry?
To have a love for tax law and a love of people. When I was in the auditing department at the IRS, we were told not to just audit the return, we were told to audit the individuals. So you have to have a good understanding on how to communicate with people to get your point across. I think it's very important. There are lots of opportunities working with the federal government. They allow you to get promoted. There's room for promotion, there's room for education, there's room for mentorship, and the sky's the limit.
What are the biggest challenges or opportunities in your field right now?
Currently, I see significant opportunities in federal government roles, which offer clear pathways for promotion, access to mentorship, and diverse career trajectories. On a personal level, one of my key challenges has been rebuilding my private practice after taking time away for family care, while also pivoting my focus toward tax education and strategic planning. This period has been both a reflective and growth-filled experience, allowing me to align my professional goals with my evolving expertise and interests.
What values are most important to you in your work and personal life?
It's really God. I wake up every morning being blessed to see another day. As I drink my coffee every morning, I take time to develop my relationship with God. I speak to God and He speaks to me. He guides my footsteps, my fingers, my hands, my brain as to what I should do, who I should speak to, and how I should treat people. It's very uplifting having a grounding that was built ever since I was a child. My resiliency comes from God in my life. I just try to use my stewardship in everything that I do and say to be pleasing to Him and to help others. Everything I do is grounded on stewardship and compassion with ethics and integrity.