Charlene Amelda Dixon
Charlene (Roberts) Dixon is an accomplished entrepreneur, tax strategist, and founder of Charlene Dixon Tax Service, PLLC (CDTS), a Houston-based firm providing year-round tax preparation, planning, and compliance services to individuals, families, and small business owners across Texas.
With more than 20 years of experience in federal tax compliance, audits, and client-facing tax services — including a distinguished tenure with the Internal Revenue Service — Charlene combines deep technical expertise with a client-centered philosophy rooted in ethics, stewardship, and integrity. Her career began at the IRS in her late teens, where she advanced through roles as a tax auditor, revenue agent, and later within the criminal division, developing a comprehensive understanding of tax law, enforcement, and regulatory compliance.
In 2015, she launched CDTS, building a minority woman-owned practice grounded in clear communication, personalized guidance, and proactive tax strategy. Her leadership reflects resilience and unwavering commitment — even during challenging personal seasons, including supporting a family member through illness, she continued to serve clients and community with dedication and professionalism.
Google AI Essentials certified, Charlene integrates modern technology into her firm’s workflow to enhance efficiency, accuracy, and client experience. Beyond her tax practice, she is a certified veterinary assistant offering pet boarding services and a creative writer who shares poetry and inspirational content across digital platforms Recognized twice by Voyage Houston, a Houston based magazine publication, for her leadership and impact, Charlene remains committed to empowering individuals and small businesses to navigate complex financial landscapes with clarity, confidence, and compassion.
For Charlene, influence is not about recognition — it is about responsibility.
• Certified Veterinary Assistant
• Google AI Essentials
• Baruch College - MPA
• Featured by Voyage Houston Magazine (twice)
What do you attribute your success to?
My career has been marked by both setbacks and comebacks. Through every high and low, one constant has remained: resilience. Each challenge required me to rise again — stronger, wiser, and more confident than before.
The foundation of that resilience is my relationship with God. Every morning, before the demands of the day begin, I sit quietly with my coffee and deepen that connection. I pray, I listen, and I align myself. I believe God guides my footsteps, my thoughts, my words, and my actions — directing who I should connect with, how I should serve, and how I should lead. That spiritual grounding, instilled in me since childhood, has been the steady anchor of my life.
Resilience, for me, is rooted in stewardship. I recognize that every opportunity, every platform, and every client entrusted to me is a responsibility. I strive to ensure that my words and actions reflect integrity, compassion, and purpose. Serving people is not simply what I do — it is what I love.
Earlier in my career at the Internal Revenue Service, I sat on the other side of the desk, advocating in the interest of the agency. Today, I have the privilege of standing beside individuals and business owners who feel unheard, misunderstood, or overwhelmed by tax law. I now use my experience to provide clarity, strategy, and confidence to those navigating complex financial challenges.
It is deeply fulfilling to know that I can support others in the very way I would want to be supported — with integrity, strength, and compassion.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is simple but transformative: if you want to succeed, you must be willing to go through failure. Success and failure are not opposites — they are partners. You cannot be afraid of falling short, because falling short is often the very path to rising higher.
When you stumble, you dust yourself off. You rise. You try again.
Life itself models this lesson. Consider a baby learning to walk. That child falls repeatedly, yet never questions whether walking is possible. There is no fear of failure — only persistence. With every fall comes adjustment. With every attempt comes progress. Eventually, what once felt impossible becomes natural.
Both personally and professionally, I have learned that success is born from failure — and from the unwavering decision to keep going.
Growth demands that you step outside your comfort zone. It requires expanding your thinking beyond what feels familiar. It calls for learning something new every day. Knowledge is power — and it is one of the few assets no one can ever take from you. When you commit to maintaining a learner’s mindset, you position yourself to evolve continuously.
And above all, there is faith.
Your relationship with God is your grounding principle. When you remain spiritually aligned — when your decisions are anchored in prayer, reflection, and purpose — clarity follows. Direction becomes steadier. Conviction becomes stronger.
Failure may shape you. Learning will grow you. But faith will ground you.
And when resilience, knowledge, and faith come together, success is no longer a possibility — it becomes inevitable.
What advice would you give to young women entering your industry?
To succeed in tax law, you must love two things: the law itself and people.
Early in my career in the auditing division of the Internal Revenue Service, I was taught a lesson that shaped my professional philosophy. We were not simply auditing tax returns — we were auditing individuals. That distinction mattered. It required us to look beyond numbers and forms and to understand behavior, communication, and human nature.
Tax law is technical and complex. But behind every return is a person — someone navigating responsibilities, uncertainties, and life circumstances. If you cannot communicate clearly, respectfully, and confidently, technical knowledge alone is not enough. The ability to translate complexity into clarity is just as critical as mastering the Internal Revenue Code.
I believe it is the combination of technical excellence and genuine people skills that defines true success in this field.
There are also extraordinary opportunities within the federal government and beyond — opportunities for advancement, continuing education, mentorship, and leadership. If you are willing to remain a student, to grow beyond your comfort zone, and to raise your hand for responsibility, the ceiling continues to rise.
When you unite a love for the law, a commitment to serving people, and a dedication to personal growth, you build more than a career — you build meaningful impact.
What are the biggest challenges or opportunities in your field right now?
The tax profession is evolving quickly. One of the biggest opportunities right now is the growing demand for professionals who can translate complex tax law into clear, practical guidance for individuals and small businesses. Many taxpayers are overwhelmed by constant legislative changes, digital filing requirements, and the increasing complexity of financial decisions.
Another opportunity lies in expanding beyond traditional tax preparation into education and strategic planning. Clients are increasingly seeking proactive advice — not just help filing a return, but guidance on how to make smarter financial decisions throughout the year.
On a personal level, one of my recent challenges has been rebuilding my private practice after stepping away for a period of family caregiving. That transition required resilience, but it also created space for reflection and growth.
During this time, I intentionally shifted my focus toward tax education and strategic advisory services. Rather than concentrating solely on representation, I am working to help individuals and businesses better understand the tax system, make informed decisions, and plan strategically for the future.
What might appear to some as a pause has actually been a period of sharpening — refining my expertise and aligning my work with where I can provide the greatest impact. Today I approach my profession with renewed clarity, purpose, and a stronger long-term vision.
What values are most important to you in your work and personal life?
My foundation is faith, reflection, and intentionality.
Each morning begins quietly with a cup of coffee and a few moments to pause, reflect, and align my thoughts before the demands of the day begin. That time helps me approach my work with clarity, purpose, and gratitude.
Resilience has been an important part of my journey. Entrepreneurship, like life, brings uncertainty and challenges, and I’ve learned that steady values and a grounded mindset make all the difference in how you respond and grow.
I try to approach my work through the lens of stewardship. Whether I’m serving clients, contributing to my community, or building something new, I believe in leading with integrity, compassion, and responsibility.
To me, influence isn’t about recognition — it’s about using whatever opportunities and experiences you have to support, educate, and uplift others.