Her Story
About Charlene
Charlene Williams is an Operations Manager at TruBlue Northeast Atlanta, bringing approximately 15 years of experience in the handyman and home services industry, supported by a construction background of more than seven years. Based in Peachtree Corners, Georgia, she plays a central role in overseeing daily operations and ensuring clients receive reliable, high-quality home maintenance and repair services.
In her current role, Charlene is responsible for a wide range of operational and customer-facing functions, including communicating directly with clients about repair needs and service options, preparing estimates based on handyman site visits, and selling monthly maintenance packages. She also supports business growth by recruiting skilled handymen, attending networking events, and managing the company’s marketing presence through social media content and promotional flyers.
Prior to her career in home services, Charlene spent over two and a half years in the legal field, advancing from filing clerk to senior paralegal and ultimately law firm administrator. This experience strengthened her organizational, administrative, and client service skills, which she now applies in a fast-paced operations environment. She brings a strong foundation in leadership, communication, and service excellence to every aspect of her work.
Her Interview
Ten minutes with Charlene
01What do you attribute your success to?
I attribute my success to God for sure, and also my grandmother. I was always around elders growing up, which gives me patience and understanding of the wisdom our elders have. When I go to a customer's house or speak on the phone, I try to be that friend or granddaughter to them.
02What advice would you give to young women entering your industry?
Be nice but firm. Always have patience in everything because it's an ever-changing field with prices and materials changing daily. There is high turnover when dealing with contractors. Don't take anything personal - it's all business. It's a male-dominated field too, so you definitely can't take anything personal.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenge is the economy - people don't have the funds right now and the job market sucks. On the opportunity side, working with senior citizens is great because many companies ignore them, but we specialize in senior citizen etiquette, give discounts, and help them stay in their homes instead of moving to retirement facilities.
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