Her Story
About Charlotte
Charlotte Anderson is a Business Solutions Manager at Greater Nevada Credit Union in Reno, Nevada, where she leads a team of four professionals in managing core banking and lending application upgrades, onboarding new systems, and driving process improvements across the organization. Her responsibilities include modernizing legacy platforms, streamlining ITSM ticketing through automation and AI-driven tools, and coaching her team members in both technical applications and professional growth. Anderson holds a Bachelor's degree in Liberal Studies with an emphasis on leadership from Arizona State University, where she graduated Cum Laude, and later earned her MBA in Information Technology from Western Governors University.
Anderson's path into business solutions was shaped by nearly a decade of progressively responsible roles in the hospitality and mountain resort industry. She began her career in frontline and supervisory positions at what is now known as Palisades Tahoe, eventually rising to product manager for lodging and ticketing systems, where she taught herself foundational technical skills such as SQL, HTML, and CSS. She went on to serve at Sugar Bowl Resort as a product manager, later stepping into an application specialist role for three years before transitioning to Greater Nevada Credit Union, where she has spent the past several years advancing into her current leadership position. Her career growth has been recognized through accolades including an Outstanding Contribution award from Greater Nevada Credit Union and a recent selection as one of Nevada's Influential Women for 2026.
Beyond her professional accomplishments, Anderson is deeply committed to mentoring others and maintaining a healthy balance between career and family life. She credits much of her achievement to the steady encouragement of her parents and to her own ability to manage multiple demands simultaneously, a trait she attributes in part to undiagnosed ADHD. She is a strong advocate for setting personal boundaries and empowering other women to pursue ambitious careers while embracing motherhood. Outside of work, she channels her energy into environmental stewardship through her volunteer efforts with Keep Tahoe Blue, reflecting her broader commitment to giving back to the community she calls home.
Her Interview
Ten minutes with Charlotte
01What do you attribute your success to?
I owe much of my success to the unwavering support of my family, who always believed in me and encouraged me to pursue anything I set my mind to. I also credit my undiagnosed ADHD, which allows me to manage multiple priorities at once and thrive in fast-paced, ever-changing environments.
02What’s the best career advice you’ve ever received?
The best advice I've received is to trust myself. During a difficult situation, my manager reminded me that I have good instincts and that my heart is genuinely in my work, so I should trust that and make decisions with confidence. I carry that advice with me today, applying it to decisions I make for my team, my career, and as a mother.
03What advice would you give to young women entering your industry?
I would tell young women to trust themselves and never let anyone diminish their confidence. Be bold, embrace your strength, and go after your career goals without hesitation. It's absolutely possible to build a successful career while being a present and dedicated mother. Just be sure to establish clear boundaries and hold onto them, so you don't burn yourself out in the process.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is that the role of a business solutions specialist isn't well understood, and its definition varies from one organization to another. This makes it difficult to explain what I do, and it also complicates salary benchmarking for HR since the role isn't consistently classified. At the same time, this ambiguity has become an opportunity, since our department is only seven years old, we've had the freedom to shape our own responsibilities and define expectations as we go.
05What values are most important to you in your work and personal life?
Work-life balance is, without question, the most important value I hold, both for myself and for my team. I make it a priority every single day to ensure my team has the balance they need to stay mentally prepared for their work. In my view, you simply cannot perform your job effectively, or be fully present as a parent, if you're constantly worried about the other side of your life.
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