Chelsea R. Spikes

Chelsea Spikes is a skilled Demand and Analysis Forecaster at Lumen Technologies, where she combines data analysis, strategic forecasting, and operational insight to optimize field operations and ensure seamless service delivery. With a strong focus on investigative research and leadership development, Chelsea plays a pivotal role in aligning technicians, field supervisors, and directors with company objectives, while leveraging tools like PowerBi, Salesforce, SAP, and AI-driven systems to enhance operational efficiency. She is also an advocate for employee mentorship and continuous professional development, helping colleagues sharpen both technical and leadership skills.
Chelsea’s professional journey is marked by a progression through diverse roles in technology and customer service, including positions as a Customer Advocate and Operations Technician. Her ability to forecast demand, identify capacity issues, and implement actionable solutions has made her a trusted resource in her organization. She combines technical expertise with a customer-centric mindset, ensuring that both immediate and long-term operational goals are met with precision and excellence.
Academically, Chelsea holds a Bachelor’s degree in Information Technology from Grand Canyon University and has pursued continuous learning through certifications, including Emotional Intelligence in Leadership. Recognized for her analytical rigor, strategic insight, and professionalism, Chelsea is regarded as a reliable and innovative leader, committed to driving results and fostering growth in the intersection of technology, service delivery, and team development.

• Building Success through Self-improvement
• Building Up Your Emotional Intelligence
• Taking Responsibility for Your Accountability
• Dare to Lead Trained

• Grambling State University
• Grand Canyon University- Bachelor's