Her Story
About Christina
Christina Christy is the Director of Health Information Management at Phelps Health, where she oversees medical records, transcription, chart assembly, analysis, and other critical health information management operations. With expertise spanning health information management, revenue cycle, credentialing, and regulatory compliance, she is recognized as a dynamic healthcare leader committed to operational excellence and building high-performing teams. Her leadership philosophy emphasizes communication, employee engagement, and fostering workplace cultures rooted in trust, accountability, and continuous growth.
Christina began her healthcare career as a medical transcriptionist while pursuing her education in Health Information Management. After earning her Bachelor of Science in Health Information Management and becoming a Registered Health Information Administrator (RHIA), she quickly advanced into leadership roles, including overseeing Health Information Management and credentialing operations for three hospitals within the SSM Rehabilitation Hospital network. She later earned a Master of Business Administration in Healthcare Management, along with the Certified Provider Credentialing Specialist (CPCS) credential and the Certified Revenue Cycle Representative (CRCR) designation from the Healthcare Financial Management Association. In just a few years, her dedication and expertise led her to the role of Director of Health Information Management at Phelps Health.
Beyond her organizational leadership, Christina is an active advocate for the Health Information Management profession. She is a member of the American Health Information Management Association (AHIMA) and serves as President-Elect of the Ozark Area Health Information Management Association (OAHIMA). A sought-after speaker, she has presented at national conferences on leadership, communication, multigenerational workforce development, and overcoming imposter syndrome. Passionate about mentoring emerging healthcare leaders, Christina is dedicated to advancing the HIM profession while empowering others to lead with authenticity, resilience, and confidence.
Her Interview
Ten minutes with Christina
01What do you attribute your success to?
If I had to narrow it down to one thing, it would be perseverance. There have been plenty of moments where I questioned myself, but I never let self-doubt stop me from moving forward. I kept learning, kept saying yes to opportunities, and kept showing up. Looking back, I think success comes less from having all the confidence and more from having the courage to keep going even when you don't.
02What’s the best career advice you’ve ever received?
Work as if God is your boss. This has lead me to give my all every day in every situation (most of the time).
03What advice would you give to young women entering your industry?
I would tell her to be willing to say I don't know, because that's how you learn. A lot of times we don't want to admit that we don't know something because it might make us feel like we should have known it, and that people are going to look at us differently, but I found that people respect it. I would also say to be willing to step up even if you're not sure because confidence sometimes comes after doing it and not before.
04What are the biggest challenges or opportunities in your field right now?
The challenges and the opportunities are often the same. Technology is advancing at an incredible pace, creating both the challenge of keeping up and the opportunity to continuously learn, adapt, and grow. As the saying goes, AI won't replace you, but someone who knows how to use AI might. The key is to embrace it as a tool that enhances our work rather than fear it.
The same is true of the ever-changing healthcare landscape. Regulations and laws continue to evolve, requiring us to stay informed and adaptable. While that can be challenging, it also presents an opportunity to deepen our knowledge, strengthen our expertise, and better serve our patients, providers, and organizations. Those who commit to lifelong learning will be the ones best positioned to thrive.
05What values are most important to you in your work and personal life?
I am very open, I'm very quick to say I don't know if I don't know something. I hope that the people who work for me and with me can tell that I care how well they do and want them to succeed.
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