Her Story
About Christine
I spent the first 15-20 years of my career in the hospitality industry in general management, where I developed a deep passion for customer experience. When I decided to start a family, I realized the hours and responsibilities in hospitality weren't conducive to that goal, so I made a pivot. I came across First American (which later became CoreLogic and is now Cotality) and saw an opportunity to add value while learning something entirely new in a different industry. That career change happened 22 years ago, and I've been with the company ever since. In January, I was promoted to Director, a role I'm still learning but am excited about. I oversee a team of client account managers across different products, guiding them on how to deliver best-in-class customer experience through the relationships they build with clients. My day-to-day involves leading and supporting my team, implementing process efficiencies, and leveraging technology including AI to give them the tools they need to execute exceptional service. What I'm most proud of throughout my career isn't any single moment, but rather the opportunities I've had to mentor employees and support other women in their careers - I just love to lift people up and see that come to fruition.
Her Interview
Ten minutes with Christine
01What do you attribute your success to?
I'm going to lean on mentors - I've had great examples along the way, and no one can do it alone. I've had people that I've looked up to, whether they were mentors or not, but I kind of looked at certain leaders as examples. They showed me ways of how to be an effective leader, especially women mentoring other women. One of the things I'm still working on now is how do you switch from being a mentee for most of your career to now being a mentor, and being able to give back to those women, to other women that I work with. I think that's one of the areas that has really brought me along - just the mentorship and the support of other women.
02What advice would you give to young women entering your industry?
Don't be afraid to ask questions. Ask the questions that need to be asked for you to understand where you want to be and to guide you. Whether that be a mentor, whether that be somebody else in your life that you trust, but just never be afraid to step in, to lean in, and ask the questions that will guide you in the direction you need to go.
03What are the biggest challenges or opportunities in your field right now?
Certainly right now, the integration of AI is really challenging us as leaders, especially for women too, on how we can leverage it - how do we learn it? How do we leverage it? And how do we support people, our teams especially, as leaders, how do we bring them along to understand the capabilities that it has? So I would say that AI is certainly presenting some challenges, but the question is how do we support it in our teams and in our industry.
04What values are most important to you in your work and personal life?
Integrity is huge. Loyalty and dedication are the ones that come to mind. I have a very high work ethic, and so I kind of look at that as a high value. And just support, lifting people up, I'll call it, as a value, a core value - just being supportive and lifting other people up, and bringing them along.
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