Ciana Hellan
Ciana Hellan is a dedicated, service-oriented insurance professional with nearly a decade of experience helping individuals navigate the complexities of health coverage. Currently serving as an ICHRA Account Manager, she specializes in guiding employees through Individual Coverage Health Reimbursement Arrangements (ICHRAs), ensuring they select policies that align with their unique healthcare needs and financial situations.
Known for her rapport building, active listening, and problem-solving abilities, Ciana is committed to making insurance more accessible, understandable, and effective for every client she serves.
Throughout her career, Ciana has built a strong foundation in customer support, technical troubleshooting, and insurance services. She has held roles ranging from customer service specialist to Quality Assurance Specialist and Account Manager, where she not only resolved complex client issues but also contributed to process improvements and team development. Her time in quality assurance allowed her to play a key role in enhancing training programs and supporting cross-functional teams, reinforcing her reputation as both a collaborative team player and a proactive leader.
Driven by a genuine passion for helping others, Ciana focuses on simplifying the often overwhelming world of insurance so clients can confidently access the care they need.
She takes pride in supporting individuals beyond enrollment—troubleshooting issues, answering questions, and advocating for better outcomes with carriers and providers. Whether working with employers, HR leaders, or individuals, she brings empathy, clarity, and a solutions-focused mindset to every interaction, making a meaningful impact on both client experience and overall well-being.
• FinTech Certificates
• Insurance Licenses
• Be There
• Military Suicide Prevention Ambassador
• Salt Lake Community College
What do you attribute your success to?
Relentless curiosity. I never quite grew out of being a "why?" baby. I love understanding how things work and simplifying the concept as much as I can and sharing that information to curate an educational environment where everyone feels safe enough for vulnerable Q&A sessions.
What’s the best career advice you’ve ever received?
Don't sell yourself short- always remember you're your own worst critic and tend to undervalue yourself more than others. Instead, be your future self's best friend.
What advice would you give to young women entering your industry?
Don't give up, and don't think you're any less than anyone else. The insurance and financial industries are super tough, but you're worth all the effort you're putting in, and you deserve to reap the fruits of your labor.
What are the biggest challenges or opportunities in your field right now?
Challenges are just opprotunities you need to figure out how to navigate. A big challenge for me is people not trusting insurance because of those commercials- You know, "I have to spend $6,000 on my deductible before my insurance even starts paying!" There are many potential reasons for that. So, if we can chat, and someone trusts me enough to let me build a connection and talk about all their choices openly, then they'll understand things better, feel more confident, and be happier with their insurance. So, I wouldn't say there are many challenges; it just depends on if someone's willing to open up and have a real talk, or if they're holding back.
What values are most important to you in your work and personal life?
I really value transparency and empathy. It's super important for me to get the full picture of a situation so I can actually help. There's a lot of judgment socially. If someone's asking for your help, you should respond with compassion because it takes a lot of courage to ask for assistance. It makes things so much easier for everyone if you just show a little empathy and cultivate a safe place to have these vulnerable conversations.