Ciera Smith
Ciera Smith is a dedicated customer experience professional with a background in communications and journalism. Currently serving as a Community Support Agent at Instacart, she has spent over six years ensuring customer satisfaction, solving complex issues, and fostering strong client relationships. Her ability to provide thoughtful, timely support has made her a trusted advocate for both customers and her team.
Before joining Instacart, Ciera honed her skills in customer engagement and communication through roles at companies such as wrrk, Aliera Companies, and Ashley Furniture Homestores. Across these positions, she developed expertise in broker support, social media communication, and customer service, building a reputation for her adaptability and problem-solving skills in fast-paced environments.
Ciera earned her Bachelor of Arts in Journalism from Georgia State University, following an Associate of Arts in Broadcast Journalism from Georgia State University Perimeter College. With a foundation in media and communications, she combines her academic training with hands-on customer support experience to bring empathy, clarity, and professionalism to every interaction.
• Georgia State University- B.A.
• Georgia State University Perimeter College- A.A.
What do you attribute your success to?
I attribute my success to my background in journalism, which sharpened my ability to understand people, investigate issues, and communicate effectively. These skills allow me to resolve customer concerns with empathy and efficiency while building trust, and they continue to fuel my passion for growing in trust & safety, brand reputation, and ultimately public relations.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to always communicate clearly, know and trust yourself, and move forward with compassion and grace in every interaction.