Claire Doyle, MLS, MDR

I attribute my success to my willingness to engage in difficult conversations, my commitment to helping people resolve conflict before it becomes destructive, and my openness to pursuing new paths, even when they feel uncertain. My academic background, combined with analytical skills honed through crime-analysis work and a deep empathy for individuals navigating challenging situations, has given me the confidence to build a business rooted in conflict resolution. I also credit my persistence, adaptability, and drive to create meaningful change beyond the traditional justice system.

The best career advice I ever received was to stop forcing myself into a box just because I felt I “should” follow a certain path, and instead to pursue work I feel genuinely called to. This guidance gave me the confidence to step away from the expectation of a traditional legal career and move into conflict resolution, where I can make a direct impact by combining my analytical skills with my interpersonal strengths.

My advice to young women entering this field is to trust your intuition, ask questions even when you feel unsure, and view conflict not as something to avoid but as an opportunity to understand others more deeply. I encourage seeking out mentors, cultivating emotional intelligence, and remembering that strong communication skills are just as important as technical knowledge in mediation, criminal justice, and conflict management. Above all, don’t be intimidated by titles—expertise is something you develop through experience and dedication, not something you’re simply born with.

One of the biggest challenges in my field is the public’s limited understanding of mediation and conflict coaching as proactive tools, rather than services used only after a situation has already escalated. At the same time, there are significant opportunities in reframing conflict as a positive and empowering experience, especially as workplaces and communities increasingly seek healthier communication and restorative solutions. I see tremendous potential for conflict-resolution services outside of the court system, particularly for individuals who want support navigating personal, workplace, or interpersonal disputes.

The values most important to me in both my work and personal life are integrity, transparency, and emotional intelligence. I believe that conflict, when approached thoughtfully, can be a powerful catalyst for transformation. Personally, I prioritize compassion, accountability, and continuous growth, and I bring these values into my work with clients. I am committed to equipping people with the tools to communicate honestly and respectfully, fostering safer and more constructive interactions in both professional and personal settings.