Her Story
About Claire
Claire Shina Eugene, She/Her, is a Human Resources and people-centered professional with over five years of experience spanning customer service, disability support services, and healthcare-related case management. Her career reflects a diverse and intentional journey rooted in service, beginning in customer-facing retail roles where she advanced from cashier to assistant manager, building a strong foundation in leadership, accountability, and client relations.
She later transitioned into supporting individuals with disabilities, where she developed deeper expertise in care coordination and client advocacy. Her performance and skill set led to a transition into an office-based role, expanding her experience in documentation, compliance, and administrative operations. After relocating to live with family, she was encouraged to pursue her current career path and ultimately joined her present organization, where she has served for the past two years as a Medical Case Specialist supporting a vendor for the U.S. Department of Veterans Affairs.
In her current role, Claire helps ensure veterans are able to access critical medical appointments by coordinating transportation and support services that contribute to their benefits and overall well-being. She finds deep purpose in making a meaningful difference in the lives of those she serves, considering this impact her most significant professional achievement. While advancing her career, she is also pursuing her Master of Business Administration at the University of Arizona Graduate College, further strengthening her leadership and business acumen as she continues to grow in the human resources and healthcare support field.
Her Interview
Ten minutes with Claire
01What do you attribute your success to?
I would say making a difference is what I attribute my success to. I'm used to helping people, whether professionally or personally, but knowing that I'm making a difference in the things that I do is really my greatest achievement. Going to school while doing that was another plus for me. Even in my current role helping veterans get the care and help they need, it's that sense of making a difference that drives me and defines my success.
02What advice would you give to young women entering your industry?
I would say patience is key. Working in customer service is, at times, rewarding, but at the same time, when a veteran is calling and they have spoken to two other people, by the time they get to me, they're frustrated beyond measure, so you kind of have to be patient with them. Even though you understand it, you really get the bad end until you're actually helping them, and they're like, okay, they're a little calm. But if you don't have patience, you cannot make it. Because you'd be frustrating, you'd take it personal. Patience is key.
03What values are most important to you in your work and personal life?
Making a difference in people's lives is what's most important to me. I'm used to helping people, whether professionally or personally, and knowing that I'm making a difference in the things that I do is really what drives me. Even though I've dealt with depression a lot and stayed in my own little bubble for a while, I didn't want to start anything I couldn't finish or be part of something where I wasn't going to make a difference or where it would be too stressful for me. Now I'm more open to trying new things and looking into different pathways.
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