Clara Doley, CPACC

Clara Doley, CPACC, is a dedicated User Experience Designer at Navy Federal Credit Union, where she has significantly shaped the digital experiences of over 14 million members. With a focus on inclusive design, Clara has led high-impact projects including the NFCU homepage redesign, which earned top industry recognition from Gartner and Newsweek. She is certified in Accessibility Core Competencies (CPACC) and integrates WCAG standards into every stage of her work, ensuring intuitive, accessible, and meaningful interactions for all users. A passionate advocate for accessibility and community engagement, Clara has volunteered with the Citizens’ Climate Lobby and the Arlington County Community Ambassador Program. She is also an accomplished multi-media artist and musician, with recent recognition in the Women Artist 2025 International Exhibition and a juried gallery exhibition, demonstrating her creative versatility and commitment to exploring human experience through diverse mediums. Clara’s leadership style is defined by kindness, active listening, and fostering collaboration, creating spaces where colleagues feel seen, heard, and empowered. Clara earned her Bachelor of Arts in Media Studies from the University of Virginia, where she also spent a transformative semester abroad at Sciences Po Lyon, broadening her global perspective. She holds additional certifications in Design Thinking from Cornell University, Mastering Customer Experience from Forrester University, and Leadership Principles from Harvard Business School Online. Mentored by industry leaders, including her manager Marie Csanady and lead designer Michelle Lana, Clara continues to expand her expertise in her field.