Courtney R. Dickens
Courtney Dickens is an Admissions Advisor based in Douglas, Georgia, where she supports prospective students in navigating online education pathways. In her current role at National University, she guides individuals through program selection, application processes, and enrollment requirements, helping them align their educational goals with the right degree programs. She also ensures students understand online learning expectations, from technology needs to course structure, and assists them in successfully completing required documentation through admissions systems.
Courtney brings a diverse background in customer service and sales, having previously worked in insurance sales, telecommunications, and customer support. These experiences strengthened her communication, problem-solving, and client relations skills, which she now applies to helping students make informed decisions about their education. Before joining National University, she served as an Admissions Advisor at San Joaquin Valley College, where she gained additional experience in student advising, data management, and cross-departmental collaboration in higher education settings.
Alongside her professional work, Courtney has demonstrated a strong commitment to personal and career growth, earning an Associate of Science in Human Resources Administration while continuing to work full-time. She is also active in mentoring new admissions team members, helping them develop strong advising practices and student-centered communication skills. Her career reflects adaptability, persistence, and a focus on helping others achieve educational and professional success.
• San Joaquin Valley College- A.S.
• Hair Donation
What do you attribute your success to?
I attribute my success to not giving up and continuously trying new things. Honestly, I didn't have much of a guide when I was out there doing things on my own, so I had to trip and fall constantly and try something new. I dedicate it to the fact that I never gave up. I'm not gonna sit here and settle for something I hate and live my entire life being here miserable. So don't stop if you want to really get into something you love. You have to invest in your future - if you want a business, you invest in your business, and unfortunately, your business is you.
What advice would you give to young women entering your industry?
You're gonna make mistakes. You're gonna try things, and also, do not be afraid of being called a job hopper. If you do not like what you're doing, do not stay. If you don't like those people you come in and see every day, and this is not your dream, do not stay. Keep trying. And if it takes getting a certificate, if it takes getting a degree, research it first. Make sure that's what you need. Look at these job postings - that's the career I want, that's what I want to do. Get a bunch of them. Look at them. What do they require? And then find the similarities. Achieve what they require, and go get that job that you want to stay in. Do not settle for less, this is your forever life.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are perseverance, providing student-centered guidance, continuous learning, and refusing to settle for a career path that doesn’t truly align with my goals or purpose.