Courtney Sullivan
A client-focused implementation and partnerships professional with experience in software onboarding, ISV relationship support, and strategic account coordination. At North, she has grown from Account Coordinator to Implementation Manager, supporting ISV partners through implementation and cross-functional collaboration to improve partner experience and portfolio growth. Her background also includes HR benefits software consulting and client solutions at PlanSource, along with legal intake experience in SSDI services. She holds a master’s degree in Human Resources Management from Rollins College and completed Cornell University’s Women in Leadership Program.
• ETA-CPP certification in the payments industry
• Pride employee resource group at work
What do you attribute your success to?
Courtney Focuses on software implementations and integrations with POS systems Handles project management, onboarding agents/ISOs, and operational support she has doneBanking
Social Security disability advocacy firm (helped people obtain benefits)
PlanSource (HR benefits administration software)
Was laid off during the pandemic and then hired by North she has her Bachelor’s: Business Administration & Management – Rollins CollegeMaster’s: Human Resources Management
Women in Leadership course at CornellStarted out in banking, and then I moved over into a role with a Social Security, disability firm that helps advocate for Social Security disability benefits for people. It was very, very passionate work that she really loved.sheloved helping people to be approved for these benefits so that
they've, you know, worked their entire life for, and then usually had something catastrophic happen, to change their trajectory. And, it was fantastic to help them be awarded these benefits, which are really hard to get through, you know, through the government.
0she worked with them for…
5 going on 6 years, and she was offered a position in tech and software, with PlanSource. Her main expertise today isIsc implementation, so that's, software benefit she loves her field
What’s the best career advice you’ve ever received?
Trust yourself and your gut.
What values are most important to you in your work and personal life?
Planting collecting coffee latte outings crocheting spending time with family gardening