Courtney Vance-Joseph
Courtney Vance-Joseph is an accomplished retail operations and customer experience leader with more than a decade of success across specialty retail and higher education environments. Known for her ability to turn around teams, streamline complex operations, and drive measurable revenue growth, she has built a reputation for leading with clarity, accountability, and empathy. Throughout her career, Courtney has overseen multi-store markets, managed high-volume event operations, executed store remodels, and strengthened omnichannel performance—consistently delivering strong financial outcomes and elevated customer experiences.
In her current role as Store Manager at Claire’s, Courtney is recognized for stabilizing newly inherited stores, rebuilding team trust, and implementing high-impact operational routines that improve staffing reliability, sales performance, and visual execution. Previously, as a Market Leader with Follett Higher Education, she directed daily operations for multiple retail locations and guided a team of 25 associates. Her leadership in customer-first initiatives, system optimization, and strategic planning contributed to an impressive 45% annual revenue increase and enhanced market-level profitability. Courtney’s expertise spans retail operations, team development, ecommerce operations, training, and change management across diverse operational environments.
Beyond her professional accomplishments, Courtney brings a deep commitment to community service through her long-standing leadership with the American Legion Auxiliary, where she served as President for more than 12 years. In this role, she led major initiatives supporting veterans, local families, and community programs—strengthening partnerships and creating lasting impact. Known as a steady, solutions-driven leader who remains calm in high-pressure situations, Courtney continues to champion strong teams, exceptional customer experiences, and operational excellence across every role she serves.
• Ashland Community and Technical College – Bachelor of Business Administration (BBA), Business/Commerce, General
• Marshall University – Bachelor of Business Administration (BBA), Management Information Systems
• Served 5 years as the President of the American Legion for Ohio
• Riders Group - Supports Veterans
• American Legion Auxiliary – President
What do you attribute your success to?
I attribute my success to having a supportive manager early in my career who encouraged me to reach heights I didn’t realize were possible. I strive to lead by example in every role I take on.
What advice would you give to young women entering your industry?
I would advise young women entering this industry to always be prepared for every situation. Consistent readiness and attention to detail are key to ensuring your store—or team—operates successfully.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities—and challenges—in retail today is delivering exceptional customer service. Meeting and exceeding customer expectations is critical for long-term success.
What values are most important to you in your work and personal life?
Honesty and transparency are the core values that guide both my professional decisions and personal interactions. I believe integrity is the foundation of trust and effective leadership.
Locations
Claire's Boutique
Ironton, OH 45638