Crisha I. Pugh
Crisha Pugh is a seasoned leader in learning design, program innovation, and assessment strategy, with over a decade of experience driving high-quality educational initiatives. Currently serving as Lead Assessment Strategist at Western Governors University, she specializes in developing, evaluating, and refining assessments that align with program competencies while promoting rigor, fairness, and accessibility. Her expertise spans strategic planning, quality assurance, systems implementation, and cross-functional collaboration, making her a trusted partner in advancing learner-centered education.
Throughout her career, Crisha has successfully managed complex projects and programs, overseeing resources, personnel, and budgets while ensuring alignment with institutional goals. She has a proven track record of working with subject-matter experts, faculty, and external vendors to design reliable assessments and optimize educational processes. Her work emphasizes data-driven decision-making, process improvement, and the translation of complex requirements into actionable strategies that enhance both student outcomes and organizational effectiveness.
A natural collaborator and strategic thinker, Crisha thrives in environments that require partnership across diverse stakeholders. She brings clarity, integrity, and thoughtfulness to every initiative, whether refining individual assessments or leading institution-wide program improvements. Passionate about innovation in education, she combines her deep technical knowledge with strong leadership to deliver measurable impact, ensuring that every project she undertakes supports high-quality, equitable, and meaningful learning experiences.
• Business Leadership
• Fundamentals for Success in Business
• Product Management First Steps
• Mitchell Hamline School of Law - JD - 2002
• University of Minnesota Duluth - BA - 1999
What do you attribute your success to?
I attribute my success to hard work and staying humble. I believe in putting in the effort, continually learning, and approaching every opportunity with dedication while remaining grounded and focused on growth.
What advice would you give to young women entering your industry?
My advice to young women entering the industry is to always be willing to learn and never stop growing. Embrace every opportunity to expand your skills, stay curious, and remain adaptable—those qualities are key to building a successful and fulfilling career.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field right now is technology. Advancements in AI, automation, and smart systems are transforming how we manage facilities and scale food infrastructure. Staying ahead of these changes and integrating innovative solutions effectively allows operators to grow faster, reduce overhead, and create more efficient, sustainable operations.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are kindness and respect. I strive to treat everyone I work with—colleagues, clients, and partners—with consideration and integrity, and I carry the same principles into my personal relationships. I believe fostering a positive, respectful environment is key to both personal fulfillment and professional success.