Cristal Brown

Cristal Brown serves as a customer service team lead at ATL Automotive, managing customer service for about 12 automotive brands in Jamaica while working remotely from the United States. She has worked in the automotive industry since 2012, having previously spent nearly two years as an administrative assistant at Jamaica Observer before joining ATL Automotive, where she has been employed for 14 and a half years. Brown has built two contact centers, led a PBX project, and served as the first customer advocate for the BMW Hub, training advocates across 10 Caribbean islands. She is currently pursuing a Computer Engineering degree online at MIU City University of Miami, with completion expected by December or sometime the following year, followed by a Professional Certificate. Brown holds approximately 64 certifications, including 15 from Harvard Management University through a management training program and a project management certification, and she is a member of the PMI Charter Chapter. She received three scholarships for her bachelor's program, two from her school and the Butch Stewart Scholarship from ATL Automotive. Her professional values center on integrity and honesty, and she advises honoring promises and approaching new tasks with full commitment, guided by her mantra that it is not hard, only new. Brown is passionate about creating structure in organizations through her business, Think Process, and is developing a project management application to help companies build SOPs.