Crystal Hamlin
Crystal Hamlin is a dedicated Service Manager with three years of experience in the automotive industry, currently leading service operations at Werner Hyundai. Known for her customer-centered and team-driven leadership style, she excels at creating smooth, transparent service experiences for every driver who steps into the dealership. Crystal has built her career on the ability to translate complex technical information into clear, meaningful guidance, empowering customers to make informed decisions about their vehicle maintenance and repair needs.
Throughout her roles as Service Advisor and now Service Drive Manager, Crystal has demonstrated a strong command of automotive diagnostics, repair coordination, service scheduling, and client relationship management. She is committed to optimizing fixed operations by elevating efficiency, improving communication between technicians and customers, and identifying strategic opportunities to increase service revenue. Her hands-on leadership, paired with a focus on continuous improvement, has contributed to consistently high satisfaction scores and a service environment grounded in trust and reliability.
Crystal’s growth in the industry reflects her resilience, humility, and unwavering belief in learning through every challenge. Guided by her faith and inspired by the mentors who have shaped her journey, she approaches leadership with gratitude and a genuine desire to uplift her team. As she continues to develop in her management career, Crystal remains committed to showing up with purpose—serving customers with excellence and leading her team with a blend of grace, strength, and authenticity.
• Tallahassee State College - AA
What do you attribute your success to?
I attribute my success to perseverance, maintaining a positive mindset, and staying committed to making a meaningful difference in every role I take on.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to be an inspiration to others, lead by example, and always remain eager to take on new challenges.
What advice would you give to young women entering your industry?
Stand tall and be proud of who you are. Your voice matters, so don’t hesitate to share your ideas and perspectives. Develop strong time-management skills and focus on being efficient—these habits will empower you to excel and confidently navigate any challenge.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field is adapting to ongoing economic changes. Staying resilient and responsive to shifting market conditions is essential, and those who can adjust quickly are often the ones who find new avenues for growth.
What values are most important to you in your work and personal life?
The values that guide me most are being a strong and supportive team leader, listening with intention, and maintaining a positive outlook. These principles help me build meaningful relationships and create a productive, encouraging environment both professionally and personally.
Special Interests:
Archery, spending time at the beach.