Influential Woman · Banking

Crystal Sullivan

AVP, Wire Investigations Operations Manager, U.S. Bank

Little Elm, TX

Her Story

About Crystal

I've been in banking for 23 years, starting as a teller in 2003. Within 2 years of being in the branch, I became an assistant manager. I worked at Chase for 12 years in that role, then moved to Legacy Texas, a smaller community bank that's no longer around as they've been bought out. I was an assistant there before transitioning into Treasury management, which is where I really grew. I did Treasury management for several years before joining U.S. Bank as an operations manager. I started with them as the ACH Operations Manager and recently transitioned to the Wire Operations Manager position. One of my most notable professional moments was taking on this most recent role, being pushed to take on additional responsibilities and realizing that yes, the potential is there and I can do it. I have a great manager who has helped me along the way and served as a mentor. My goal is to keep expanding and continue moving up. The next step for me would be at the level of an operations group manager, where you manage several managers, which is partly why I took this role as well.

Her Interview

Ten minutes with Crystal

01What do you attribute your success to?

I would say probably the great leaders that I've had, you know, previous managers that I think back on today and how they've impacted me, and even current managers, how they've impacted me. That's one thing that I would definitely say, and yes, how I was raised. I would say those two things are probably the biggest factors in my success.

02What advice would you give to young women entering your industry?

Based off of my experience, I would say don't give up, and go for your dreams. I mean, if that is something that you truly want to do, and be a leader, you can certainly do it, so I would say don't give up on that, because it is definitely obtainable, and I've realized that throughout my career.

03What values are most important to you in your work and personal life?

I would say just my work ethic. I mean, I try to shut things off when I'm not at work, but I value the time spent and my commitment to doing things well. There are so many different things I could think of that I would probably have to put in writing.

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