Cynthia H. Carswell
Cynthia “Cyndi” Carswell, a truly dedicated and seasoned administrative professional whose career has spanned over four decades across the government, healthcare, and insurance industries. Cyndi’s incredible story began at Cigna back in 1991, where she entered as a receptionist. Through her exceptional commitment, adaptability, and steadfast work ethic, she steadily became a trusted resource for sales teams, account managers, and countless customers.
Cyndi’s expertise is the result of years of hands-on experience and continuous self-development, which have equipped her with a deep well of institutional knowledge. Colleagues and clients alike have come to depend on her steady professionalism and her talent for navigating the complexities of claims, billing, and account changes. What truly sets Cyndi apart, though, is her personal dedication to service. She has always taken the time to help anyone in need, whether they are internal or external customers. Many have arrived at the office feeling overwhelmed or unheard, but thanks to Cyndi’s genuine care and attention, they leave feeling supported and understood.
Her approach, anchored in empathy and advocacy, was shaped by early experiences in government and a sincere belief that even small acts of care can make a significant difference. For Cyndi, success isn’t measured by speed, but by how valued and cared for others feel as a result of her support.
Beyond her professional accomplishments, Cyndi is a passionate advocate in her community. She has volunteered for organizations such as Mothers Against Drunk Driving and the Greater Cleveland Food Bank, and she has held leadership and service roles through her church and nonprofit commitments. In 2024, she reached a new milestone by publishing her book, Dear Harriett,—yet another heartfelt way she connects with and encourages those around her.
Throughout every chapter of her life, Cyndi has shown remarkable consistency, compassion, and quiet strength that leave a lasting impact. She truly embodies the spirit of service, both professionally and personally.
• American Society of Administrative Professionals
• University of Phoenix- Associate's
• Sawyer College of Business
• Mothers Against Drunk Driving
• Greater Cleveland Food Bank
• Pneuma Life Foundation
• Ronald McDonald House Charities
What do you attribute your success to?
I attribute my success to a combination of persistence, education, and opportunity—especially the on-site training and classes my employer, Cigna, invested in me over the years. Just as important has been my willingness to show up fully for people, take the extra time to help, and turn challenges into purpose rather than obstacles.
What’s the best career advice you’ve ever received?
“Do the best you can until you know better. Then when you know better, do better.” Maya Angelou
What advice would you give to young women entering your industry?
I wanted to share a few thoughts for those who are just starting out in this field. One of the best things you can do for yourself is to connect with a seasoned employee—someone who has navigated the ins and outs of our environment and can help guide you as you find your footing. In a company like ours, we may not always have someone officially assigned to walk you through every step, but if you take the initiative to seek out that connection, it can truly make all the difference.
Starting a new job can be intimidating, especially when the atmosphere feels unfamiliar and you’re unsure who to approach for help. It’s almost like navigating internal customer service—finding the right person can make the whole experience more welcoming and less daunting. If you find a mentor who is willing to share their experiences and offer advice, let them help you as you begin to shape your career here, especially if you see yourself staying for the long term.
With the right guidance, the transition into your new role can be so much smoother. So, don’t hesitate to reach out, ask questions, and build those connections. It’s a move that can really set you up for success.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field are constant changes in the insurance landscape, increasing claims complexity, and the reality that newer employees don’t always have hands-on guidance. At the same time, this creates opportunities to strengthen mentorship, improve internal customer service, and refocus on advocacy—for both clients and the broader community.
What values are most important to you in your work and personal life?
I wanted to take a moment to share what truly matters most to me: being a beacon for others and making a meaningful difference in my community. My focus isn’t so much on building a brand or promoting a book—my heart is centered on finding ways to support and uplift the people around me. I’m always asking myself, “How can I help?” because I believe in the power of service and connection.
There’s something deeply inspiring about surrounding myself with strong women who share this same passion for helping others. Whenever I find myself in their company, I feel an incredible sense of pride—it’s energizing to be among people who are genuinely committed to making a positive impact.
I draw a lot of inspiration from my grandmother Mildred, who was affectionately known as the Pied Piper of the projects. She was someone who cared deeply about the children and families in our neighborhood—she would make sure everyone was fed and looked after, no matter what. Grannie Mildred earned the respect and admiration of our community and church, and I strive every day to live up to the example she set.
My focus remains on how I can best serve my community, my church, and my family. That’s what drives me, and I hope to continue being a source of light and support for others, just like Grannie was.