Her Story
About Dana
Dana Crosland is a healthcare operations leader with more than two decades of experience spanning medical billing, patient accounts, supply chain, and courier logistics. She currently serves as Courier Supervisor and Logistics Coordinator at McLeod Health in Florence, South Carolina, a role she has held since November 2024 after thirteen years with the organization, including five years working directly as a courier. In her current position, she leads a team responsible for transporting laboratory specimens, patient and employee medications, and critical medical supplies across McLeod's main hospital and its satellite facilities, including Cheraw, Manning, Dillon, Carolina Forest, Loris, and Seacoast. Prior to moving into logistics, she built a strong foundation in healthcare administration through roles in patient billing, insurance claims, accounts payable, and procurement. Crosland holds a Bachelor of Science in Psychology from Western Governors University and an Associate of Science from Greenville Technical College, and she is a Registered Pharmacy Technician. She has further strengthened her analytical and technical skill set through Coursera certifications in Google Data Analytics, Supply Chain Management Analytics, and Google Artificial Intelligence Essentials, reflecting her commitment to bringing a data-driven, process-oriented approach to patient care logistics. She is recognized for her calm, solutions-focused leadership style, often stepping in personally to resolve urgent supply shortages, including sourcing life-saving medications from neighboring hospitals during emergencies. At the heart of Crosland's career is a deep passion for patient-centered care; she treats every delivery and every interaction as though it involves her own family. She credits her success to self-motivation and a genuine love for helping others, striving daily to ease the anxiety patients often feel in clinical settings, particularly among the elderly. Outside of work, she is devoted to her ten-year-old daughter, with whom she shares a close bond and a love of travel, cooking, and time with family. Looking ahead, Crosland plans to pursue an MBA in Healthcare Ministry as she continues to grow her career while staying true to the compassionate, service-driven values that have defined her path in healthcare.
Her Interview
Ten minutes with Dana
01What do you attribute your success to?
I attribute my success to self-motivation and a genuine love for the work I do. I try to keep things unstressful by focusing on the patients and their concerns, which in turn motivates me to keep doing my best for others. Healthcare means everything to me because it takes people who truly care, not just those doing it for a paycheck, and I strive every day to be that difference — making sure everyone, especially my elderly patients, feels secure, cared for, and at ease in what can be a scary situation.
02What advice would you give to young women entering your industry?
I didn't know exactly what I wanted to do when I first started out, so my advice is to learn as much as possible as early as you can, even in high school, and take advantage of every resource available to research your options. Once you find something you're passionate about, stick to that path and keep pushing forward, because you can achieve anything if you stay committed and driven. I dropped out of school after two years to enter the workforce, and while it wasn't the path I originally planned, it led me into healthcare and eventually back to finishing my education along the way. My message to young women is simple: don't let anyone hold you back. There are so many women today who are entrepreneurs and leaders changing the world — stay focused, stay consistent, and you will succeed.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field is getting everything done in a timely fashion under constant pressure — specimens have to be returned by set deadlines, and emergencies can arise at any moment. When a surgery is underway and a critical supply is missing, it falls on me to make sure it gets there in time, which carries a lot of responsibility. We coordinate closely with outside hospitals to meet these needs, and there have been moments, like when we had to source vaccination for a snake bite from two other hospitals to save a patient's life, that remind me how high the stakes truly are.
04What values are most important to you in your work and personal life?
First and foremost, being a great mother is my top priority — I want to be a role model and show my daughter what it means to be a strong leader. I also value continuing to grow in my career, moving up while maintaining the same level of dedication I have now. Above all, I value keeping the people around me happy and secure, whether that's my daughter at home or my patients at work, because that sense of care and reassurance is what gives my work true meaning.
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