Dana Murphy

Lead Concierge
Sunrise Senior Living
Halethorpe, MD 21227

Dana Murphy is a dedicated customer service and operations professional currently serving as Lead Concierge at Sunrise Senior Living in Severna Park, Maryland. With a strong focus on resident satisfaction and team coordination, she plays a key role in overseeing daily concierge operations and supporting both management and staff. Since stepping into her leadership position, Dana has demonstrated her ability to manage responsibilities effectively while fostering a welcoming and supportive environment for residents and colleagues alike.

Prior to her current role, Dana built a solid foundation in customer service and team leadership across multiple industries. She served as a Lead Customer Service Representative at TW Products, where she engaged with clients in a specialized manufacturing and sales environment, including representing the company at national conventions. Her earlier experience includes nearly nine years as a Backroom Coordinator at TJ Maxx, where she managed inventory operations, supervised a team, and ensured efficient merchandise processing. She also held roles at GameStop and Full Access Storage, further strengthening her skills in retail operations, administrative support, and client service.

Dana pursued her education at Anne Arundel Community College and Post University, exploring studies in business, psychology, and paralegal fields. She remains committed to continuous professional growth, having completed multiple certifications in time management, leadership, and productivity through Skillsoft and other online learning platforms. Known for her strong work ethic and leadership mindset, Dana values honesty, respect, and collaboration, and she continues to build a career centered on service excellence and effective team management.

• Managing Your Time So It Doesn’t Manage You
• Leading through Setting and Managing Priorities
• New Leadership Transitions
• Creating a Personal Leadership Development Plan
• Finding Your Leadership Style
• Enhancing Communication through Listening
• Mastering Interpersonal Communication for Leadership Success
• Leadercamp on-demand: Taking Your Communication Skills to the Next Level
• Communicating with Confidence
• Moving from Me to We with Delegation
• Navigating New Manager Challenges (US)
• Leadership Toolkit: Running a Team Debrief
• Navigating the Hurdles of First-time Management
• Welcome to the Skillsoft Leadership Development Program

Q

What do you attribute your success to?

I attribute my success to my family. They have always stuck by me and encouraged me to go for things. Some of the jobs I've held, I've second-guessed myself, asking 'Am I really qualified for this? Because I've never worked a job like this.' And they've been like, 'Well, you don't know until you try.' So I tried, and I got it. That's why I always say, just try. You only fail when you don't try. Because when my fears get to me, I wouldn't have applied, I wouldn't be in the position I'm in.

Q

What’s the best career advice you’ve ever received?

The best career advice I ever received was to just go for it. Don't ever think that you can't do something, because until you try, you don't know. You can always improve yourself. The only reason you fail is because you do not try.

Q

What advice would you give to young women entering your industry?

My advice to young women entering this industry is simple: go for it. Embrace opportunities, keep improving yourself, and don’t let fear hold you back—because the only real failure is not trying.

Q

What are the biggest challenges or opportunities in your field right now?

The biggest challenge is that I'm the youngest in my position on staff. A lot of the others are old enough to be my parents, so it's challenging to be their direct supervisor, because a lot of them have been here a lot longer than I have. And they are also so much older than I am that it's kind of intimidating for them to have to take orders from somebody who hasn't been doing the job as long, and who is so much younger than they are. So, connecting with them where I'm putting forth my authority in my position without completely making them feel like I'm just stepping all over them has been my biggest challenge. Some of them have been with our company for over 20 years, doing this job, and I've been here 2 years, and now I'm their boss. But the great thing is that from those people who have been here for, like, 12 and 20 years, I can still learn from them and better my own experience, and it helps me connect with them. I can go to them and say, 'Hey, I've been assigned this task, and this is how I'm thinking of doing it. Could you give me your input? You've been here longer than I have.' And they'll either tell me it sounds great, or they'll say, 'Well, you know, this person is better at this, so if you kind of tweak this section, it would be a lot better.' And so it helps to connect with them and them not feel like I don't value their input.

Q

What values are most important to you in your work and personal life?

The values that I use the most, and that I value the most, are honesty, being on time, and being polite. If you don't know something, just say you don't know it. Everybody who lies, eventually the lie comes undone. There's no point in even doing it. So, honesty, and just being on time. Like, you have to be there in order to be there. So, make sure that you get where you have to go, and be honest, and just be polite. A lot of people now, I hate to say it, but a lot of the younger generation, they're too impatient. They have no patience, and they're not very polite. To get respect, you have to give respect. If I had spoken to somebody the way these people do, my grandparents would have taken me over their knee. That's not the way you raise somebody. I always tell people, treat people the way you want them to treat you, because you cannot treat somebody like crap, and then you think they're gonna treat you like you're the best person on the planet.

Locations

Sunrise Senior Living

Halethorpe, MD 21227