Darnetta Northern

Motivated customer service and operations professional with experience across banking, retail, and contact center environments. Currently working as an Author, focused on developing original written content and expanding creative and professional communication skills.

Previously served in Customer Retention at iBEX Global, strengthening customer relationships and improving satisfaction through effective communication and problem resolution. As a Bank Teller at Citizens, delivered exceptional service while handling daily banking operations, cash management, and consistently exceeding sales targets—earning recognition for credit card performance.

Additional experience as a Customer Service Team Lead and Keyholder demonstrates strong leadership, conflict resolution, and team coordination abilities. Known for a customer-first mindset, adaptability, and the ability to perform effectively in fast-paced, high-demand environments.