Dawn Mickan, MBA, BSHA, CHAM
Dawn Mickan, MBA, BSHA, CHAM, is a senior healthcare operations leader with deep expertise in oncology, hospital operations, and digital health transformation. As Senior Director of OncComm and Access at the TGH Cancer Institute, Dawn provides enterprise-level oversight of patient access, communications, and throughput across multiple oncology service lines. Known for her ability to repair broken processes and bring clarity to complex systems, she has a track record of transforming siloed teams into aligned, metrics-driven operations grounded in accountability and shared purpose.
Throughout her career, Dawn has led large-scale operational redesigns across cancer centers, surgical services, and managed services organizations. Her leadership experience spans division-wide hospital operations, revenue cycle optimization, centralized access models, and enterprise scheduling transformations. Whether implementing Lean methodologies, scaling new frameworks, or guiding teams through significant change, Dawn consistently translates strategy into execution while keeping both patient and employee experience at the center of the work.
Dawn leads with a people-first philosophy, believing that strong culture and clear structure enable teams to do their best work. She is especially passionate about workforce development, change management, and building environments where collaboration replaces silos. Guided by a “We Over Me” mindset, Dawn continues to focus on creating systems that support high-performing teams and deliver meaningful, patient-centered outcomes in complex healthcare settings.
• CHAM
• University of South Florida- Bachelor's
• University of South Florida- M.B.A.
• Community
• Outreach
What do you attribute your success to?
I attribute my success to interacting with people and learning from them, continuing my education, staying open-minded, and always striving to make a difference.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to never be afraid to try new things because new doors can open, to build strong leadership, be a good listener, help others in need, and always be kind.
What advice would you give to young women entering your industry?
I would advise young women entering my industry to walk tall and proud, not be intimidated by others, embrace new challenges, and build strong leadership skills.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges and opportunities in my field right now is addressing the changes in the economy and workforce while training employees and working more closely with them.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are being prepared every day to do my best, leading by example, and finding purpose in creating and building things through my carpentry work.