DeAnna Axelson

I've had quite the background and done quite a few different things - I'm sort of a jack-of-all-trades. Before entering this field, I was a stay-at-home mom for about 4 years, then started working at a title company doing title work for trucking companies and business admin work. I really enjoy the coaching and customer service process, which is where I've grown myself. I started at BMW, Ducati Motorcycles of Richfield as a salesperson and grew myself into a management role managing our sales team and finance team over 2 years. Then I worked as a 911 dispatcher, growing my skills and knowledge working with bigger teams. After that, I joined Adrenaline Engineering, a very small two-person suspension company operation, where I was able to help them scale their business and their customer interactions and experience through the whole life cycle over about 2 years. Now I'm at TurboTims Anything Automotive for about 9 months, where I hit the ground running managing a team of 9 advisors across 4 shops in the Twin Cities Minneapolis-St. Paul area. My main goal is to document all our customer touchpoints and communications, and I coach our advising team on great customer service and experience. In the morning, I check appointment thresholds for each shop, then I create trainings for our advising team on customer communications and life cycle. I do a lot of role play with our advising team and coaching to get them on the right track for customer communications. I also handle all our automated texting and customer talk tracks for phone calls, conduct daily inbound and outbound call audits, and track repair order auditing for pricing and advisor compliance.