Deborah Canady, MBA, MS

Call Center Supervisor
City of Fayetteville, North Carolina
Fayetteville, NC 28306

Deborah Canady, MBA, MS, is a dedicated municipal government and corporate professional with a passion for problem-solving and community engagement. She has been with the City of Fayetteville, North Carolina, for close to two years as a Supervisor in the City Manager’s Office, where she serves as a liaison between the community and city leadership. In this role, Deborah helps residents feel heard, translating their concerns to city management and showing them how they can make a meaningful difference by engaging with local government. Her commitment to clear communication, policy compliance, and employee support ensures that both the public and her team receive timely, effective guidance.

In addition to her municipal work, Deborah has been active in real estate for over two years as a licensed agent with Keller Williams Realty, LLC. She guides buyers and sellers through the process, empowering them with knowledge and confidence to make informed decisions. Her passion for problem-solving and education naturally extends into real estate, where she helps clients navigate complex transactions with transparency and care. Previously, Deborah spent nearly six years at AT&T, where she earned recognition as a Top 10 Performer for an entire year—an accomplishment that underscored her dedication, skill, and drive.

Deborah holds both a Master of Business Administration (MBA) and a Master of Science (MS) in Criminal Justice Leadership and Executive Management from Walden University. Her professional journey spans municipal leadership, corporate operations, and real estate, all unified by a commitment to problem-solving, education, and service. With a unique blend of analytical expertise, operational insight, and people-centered leadership, Deborah continues to make a meaningful impact in every community and organization she serves.

• CRM Certifications (Supervisory to Customer Service through Expert Levels)

• Walden University - MS
• Walden University - MBA

• AT&T Top 10 Performer

Q

What’s the best career advice you’ve ever received?

You miss 100% of shots that you don't take. This advice has really stuck with me and shaped how I approach opportunities in my career. It reminds me that if you don't take the chance, you'll never know what could have happened, and that's pushed me to go after things even when I'm uncertain.

Q

What advice would you give to young women entering your industry?

I would tell young women to build confidence through action, and not to shrink themselves in any type of space, whether that's a professional or a personal space. How you show up matters - your presence, your voice, your consistency will open doors for you. It's okay if no one looks like you, if they sound like you, that is perfectly fine. Your audience will be attracted to who you are, and you'll find your place. Don't diminish your light for anyone.

Locations

City of Fayetteville, North Carolina

Fayetteville, NC 28306

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