Denise Gorniak
Denise Gorniak is a dedicated customer service professional with over 15 years of experience delivering high-quality support across call center, technical, and client-facing environments. She has built a reputation for connecting with customers, resolving issues efficiently, and creating positive experiences through multiple channels, including phone, chat, and email. Her ability to adapt in fast-paced settings has been a key driver of her sustained success in both corporate and remote roles. Throughout her career, Denise has held positions at prominent organizations including HSN, ICE, Black Knight, NewRez LLC, and JPMorgan Chase & Co., where she excelled in business analysis, IT support, and client relations. Her experience spans mortgage processing, technical troubleshooting, application support, and executive assistance, highlighting her versatility and commitment to operational excellence. Denise is also a certified paralegal, reflecting her dedication to continuous professional development. Beyond her professional work, Denise is passionate about giving back to her community. She has volunteered with Paw Paws Pet Rescue and the local humane society for over eight years. Her combined expertise in customer experience and her commitment to volunteerism demonstrate a well-rounded approach to leadership, service, and personal growth.
• Certified Paralegal (CP)
• Coastline Community College - AGS
• Ashworth College
• Paw Paws Pet Rescue
• Jacksonville Humane Society
What do you attribute your success to?
I attribute my success to a combination of dedication, experience, and passion. Over the past five years in customer service and fifteen years in business administration and analysis, I have learned the importance of giving my all to every task and challenge. Beyond my professional work, I am deeply committed to animal welfare, actively supporting animal rescue through volunteering and organizing fundraisers. This balance of professional expertise and personal passion drives me to make a meaningful impact in every endeavor.
What’s the best career advice you’ve ever received?
Find something you enjoy enough that Monday doesn’t feel like a punishment. It’s simple, but it really stuck with me.
What advice would you give to young women entering your industry?
Be persistent and consistent.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are drive, adaptability, and a commitment to lifelong learning. I strive to approach every challenge with focus and determination while remaining open to new ideas and opportunities for growth. These values have guided my professional success, including collaborations with brands like Lume, Growplex and Soft Intention, as well as building a meaningful presence on TikTok.
Locations
HSN- QVC group
Jacksonville, FL 32244