Desiree Batiste, SCLA

Published Author
Author Desiree Batiste
Buckeye, AZ 85326

Desiree Batiste, SCLA is a seasoned claims professional and published author with more than 14 years of experience in insurance, 30 years of customer service, and several years in various operational support roles. She currently serves as an Authorizations Representative at First American Home Warranty, where she supports claims authorization processes, contract review, and customer advocacy. Her insurance career spans both auto and property claims, including over a decade specializing in complex non-injury auto claims and total loss evaluation, along with nearly five years managing property damage claims involving water, fire, and smoke events. Desiree is known for her strong organizational skills, empathy-driven communication, and ability to navigate complex customer situations with professionalism and care. Earlier in her career, Desiree gained valuable operational and leadership experience through roles in customer service, security, and logistics-related environments. She served as a security shift supervisor for Honeywell Aerospace (through WSI), where she was responsible for monitoring safety operations, supervising personnel, and maintaining procedural compliance. She also completed administrative and support roles, including customer-facing and back-office functions, which strengthened her documentation, reporting, and multitasking abilities. Her diverse work background has helped her develop a strong foundation in service excellence, attention to detail, and conflict de-escalation. Desiree holds a Senior Claim Law Associate (SCLA) designation from the American Educational Institute and earned a Bachelor of Science in Technical Management with a Criminal Justice specialization from DeVry University, graduating summa cum laude with a 4.0 GPA. In addition to her professional career, Desiree is a published poet and author of "The Shaping of a Diamond" and "Shimmering Brilliance". She is passionate about creative writing, literary expression, and sharing personal narratives through poetry. Desiree has also participated in literary events and was featured on the Quintessential Poetry Podcast hosted by Dr. Michael Ingram, where her work was recited by internationally recognized poet Michael Lee Johnson—an experience she considers a significant professional and creative honor.

• Senior Claim Law Associate Designation, Claims Law
• Career Certificate, Desktop Publishing

• DeVry University - BS in Tech Management - Criminal Justice

• Dean's List
• Summa Cum Laude
• 2 Superior Service Awards from Farmers Insurance (years 2020 and 2024)
• Supervisor of The Year at Honeywell Aerospace Air Transport site, year 2005

• Arizona GMRS Repeater Club, Inc.
• American Educational Institute Senior Claim Law Associate Designees

• Arizona GMRS Repeater Club, Inc. - Former Secretary and Board of Directors member

Q

What do you attribute your success to?

I attribute my success to deciding not to be a victim. I was a victim for a very, very long time in my own mind, and my depression got so bad I was almost thinking of making another suicide attempt. I think being at that point where I felt like I was at my lowest, not worth anything, nothing to offer anybody, even myself, I had to ask how did I end up here, under somebody's control. Through my writing, I came to the realization that none of that was my fault. None of it was because I was lacking in some way, or I'm not worthy, or I'm not a good person. I decided to kind of turn that into my own motivation, because I was angry. I used that anger to just stand on my soapbox and drain it all out. It was very cathartic for me. The reason I decided to publish it and share it was because if I was feeling that strongly about it for as long as I was, there had to be other people out there who might feel the same way. I wanted them to know that we're not alone.

Q

What’s the best career advice you’ve ever received?

Don't expect to become a best seller or win awards overnight.You'll hear 'no' pretty often, but each 'no' brings you one step closer to a 'yes'.

Q

What advice would you give to young women entering your industry?

There are so many circumstances that you fight within yourself in whatever state you happen to be in at that moment. It doesn't matter if you're not happy with your weight, or your complexion, or your haircut, or whatever it might be. You're not gonna stay like that forever. You change on the daily. For you to be better or different, you are in control. Focus on your core values, who you want to be at heart. Don't let anything hold you back from that or take away your strength in knowing who you are. I like to tell people not to settle for less than what they deserve. You just have to remember that you're not gonna stay in that mindset forever. Every day that you wake up holds the potential for change.

Q

What are the biggest challenges or opportunities in your field right now?

The biggest challenge is when you're on a deadline or trying to accomplish something in a creative state. When I know something like that is coming up and I want to write something, sometimes it puts pressure on me, and every time I think about how many days are left and I haven't gotten anything going, I wonder why isn't this working. I've learned that you can't force it out of yourself. Something has to come and sort of tickle you to get the boulder rolling downhill. That's what I meant with not getting too inside my own head, because if I do that, I'm just gonna freeze up and nothing's gonna come out at all. The challenge is giving myself permission to relax. Yes, you're on a deadline, but you also can't squeeze this out of yourself. You have to let it come to you.

Q

What values are most important to you in your work and personal life?

Treating people with respect is the most important value to me. Even though I called out my abusers by their first names in one of my poems, I feel like I want to be the better person in that. My goal isn't to expose them publicly with all their details. I could, but then I would have allowed myself to sink down to their level. I just want to be respectful and maybe be a role model to others. That's very important to me. Usually you have to give respect to get respect, but I'll respect you until you give me a reason not to.

Locations

Author Desiree Batiste

Buckeye, AZ 85326