Diana Perez

I was inspired to enter healthcare when I was 21 and going to my doctor's appointments on my own. The person at the front desk explained how my deductible worked, my co-payment, what my liability was for the day, and how important it was to get accurate demographic information for billing purposes. She provided great patient satisfaction and was very professional, and I thought, how do I get a job here? I really liked how she explained everything to me since I didn't really understand much of how insurance worked. As a director of the hospital, I make sure that we reduce any claim denials, prevent delayed payments from insurance, and prevent any lost revenue for the hospital. We stay in compliance with insurances and with CMS. I do a lot of team development, making sure that we follow reimbursement rules and maintain strong communication skills. The biggest thing is the revenue cycle management expertise in my role. I've been in leadership for 7 years, and what I'm most proud of is the culture that I bring to my team. I do a lot of recognition for my team. I'm one of those leaders where just because I'm a director does not mean that I shouldn't be on the floor helping my team. I'm always a helping hand, educating my staff for any opportunities, because the more they know, the less work I have to do in the back end to correct mistakes.