Donna Maston
Donna Maston is a legal support professional based in Atlanta, Georgia, currently working as a Client Support Representative with Miles Mediation & Arbitration, where she supports attorneys, neutrals, and clients in the coordination of alternative dispute resolution matters. In her role, she manages on-demand ADR cases, overseeing the scheduling of mediations, communicating with neutrals, and ensuring that all documentation and logistics are properly prepared ahead of each case. Her ability to keep cases organized and moving efficiently makes her a valuable contributor to the firm’s daily operations.
Donna is recognized for her client-focused approach and her ability to simplify complex or time-sensitive situations. She takes pride in assisting her team and providing meaningful support to clients by resolving challenges quickly and effectively—often turning what may feel like difficult issues for others into manageable solutions. Her work is grounded in reliability, strong communication, and a practical problem-solving mindset, along with a personal philosophy that emphasizes self-belief, adaptability, and trusting her instincts when navigating her career path.
Before transitioning into the legal field, Donna spent six years with Wayfair, where she supported B2B customers and developed a strong foundation in client service and relationship management. She also gained experience as a qualitative research assistant with a marketing research firm in Atlanta, helping coordinate focus groups and participant engagement. Her broader background includes clerical roles within government settings and receptionist positions, giving her a well-rounded administrative skill set. A graduate of Henry County High School, Class of 2002, Donna has built a successful and evolving career through hands-on experience, demonstrating that dedication and continuous growth can pave the way for professional achievement without a traditional college path.
• Volunteers in the Community
• City of Refuge in Atlanta
What do you attribute your success to?
I might sound a little cliche, but I would honestly have to say just believing in yourself, believing in God, and going with your intuition. When you feel a change is needed, you need to actually just take that leap and dive into it. There's always going to be hesitations, but as long as you're able to move forward with those adjustments, I think honestly life is a little bit easier for you versus kind of pushing away from what could be a good opportunity for you as far as life. My biggest accomplishment has been taking this leap with my company and trusting my intuition. It's about being able to take all the skills that you have learned and gathered throughout the many years of your life, and even though there was almost kind of like a little tiny doubt, like can I actually do this field, I just trusted the process. Starting in this legal field with zero experience at the time has been my proudest achievement.
What advice would you give to young women entering your industry?
I would definitely say do your research, and any hesitations that you have, don't let it stop you, especially if it's something you're passionate about or even just curious about. If your mind is wandering and you want to try something new, I would say do it with confidence and ask many, many questions. Don't let hesitation stand in the way of exploring something that interests you, because it could turn out to be one of the best decisions you ever make.