Donna Miller
Donna Miller is a seasoned finance executive with over 20 years of progressive experience in financial management, reporting, and strategic planning within the long-term care and retirement living sector in Canada. Currently, she serves as Vice President of Financial Services at UniversalCare Canada Inc., overseeing the financial operations of nearly 25 long-term care and retirement homes, including several under development. Beginning her career as a senior accounting analyst at Extendicare Canada Inc., Donna quickly recognized how strong financial leadership directly impacts the sustainability and quality of resident care, setting the foundation for her career focus on operational excellence and strategic financial stewardship.
Known as a trusted advisor and hands-on leader, Donna specializes in building robust financial systems, implementing process improvements through automation, and mentoring high-performing finance teams. Her expertise spans financial reporting, budgeting, forecasting, audits, and government compliance, and she has successfully led complex operational and viability assessments for financially challenged homes, earning formal recognition from regulatory authorities. Her leadership philosophy emphasizes transparency, collaboration, and meticulous attention to detail, ensuring organizations under her guidance remain financially sustainable while delivering high-quality care.
A lifelong learner and people-first mentor, Donna is currently pursuing an MBA at Athabasca University and holds a Certificate in Management Essentials from Harvard Business School Online. She is actively involved in mentoring internationally educated professionals through the Toronto Region Immigrant Employment Council and supports initiatives that promote diversity, equity, and inclusion within finance and healthcare. Motivated by purpose-driven work, Donna is dedicated to strengthening operational sustainability, fostering inclusive leadership, and making a meaningful impact in the communities she serves.
• 2026 RBC Canadian Women Entrepreneur Awards Nominee
• CPA (Chartered Professional Accountants)
• Toronto Region Immigrant Employment Council (TRIEC)
• Black Female Accountants Network
• Harvard Business School Online
• Lean In
• Center for Mental Health and Addiction
What do you attribute your success to?
I attribute my success to a long-standing passion for accounting and a commitment to meaningful work. I focus on creating a safe, sustainable environment for residents, particularly in the senior market, where I can make a tangible impact. I build credibility through consistency, reliability, and accountability, understanding how my role contributes to broader organizational goals and delivering meaningful results.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to understand how your role fits into the bigger picture. Once you see that, you can focus on delivering meaningful results. Building credibility through consistency, reliability, and accountability is key to making a lasting impact.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is balancing financial sustainability with delivering high-quality care in long-term care and retirement homes. At the same time, the senior market represents a significant opportunity in Canada, allowing us to make a meaningful impact while addressing the needs of this growing population.
What values are most important to you in your work and personal life?
In my personal life, I value travel, reading, and spending quality time with family—these help me recharge after long workdays. Professionally, I’m motivated by ensuring the safety, security, and meaningful lives of seniors in our care. I believe in consistency, reliability, and accountability, and I’m passionate about mentoring others, supporting newcomers to Canada in finance and accounting, and contributing to mental health initiatives and local charities.
Locations
UniversalCare Canada Inc.
Courtics, ON L1e3c5