Donna Tucker

She is a dedicated operations leader and business analyst with a strong background in health informatics, customer service, and process optimization, currently serving as Director of Operations at Raphah Institute, where she builds systems that make mission-driven work efficient and effective, optimizing programmatic, administrative, and fund development processes. Prior to this role, she spent over 12 years at Aetna, a CVS Health Company, as Senior Business Analyst and Sr. Customer Service Representative, where she led a team of over 100 CSR's and served as a subject matter expert and liaison between departments. She holds a Master of Health Informatics from Drexel University, where she graduated Summa Cum Laude. She is recognized as a strategic, detail-oriented, and results-driven professional who combines deep healthcare and operations expertise with a commitment to translating complexity into clarity and empowering teams to achieve meaningful outcomes.