Dorothy (Dottie) Bennink, MBA

Business Operations Analyst
NOVO
Crandall, TX 75114

Dorothy (Dottie) Bennink, MBA, is a business operations and compliance professional with more than two decades of experience spanning regulatory coordination, licensing, and operational leadership in both the convenience store and technology sectors. She is currently working at NOVO, where she supports business operations, accounting functions, and cross-functional initiatives that help small businesses modernize their systems, adopt new technologies, and improve cybersecurity readiness. In her role, she is known for her adaptability and hands-on approach, often contributing across multiple departments including HR, sales support, and technical assistance.

Dottie spent over 23 years in the convenience store and fuel industry, building deep expertise in compliance and licensing management with organizations such as 7-Eleven, CAL’s Convenience (Stripes C-Stores), and Sunoco LP. Throughout her career, she managed large-scale licensing programs across thousands of store locations, ensuring compliance with federal, state, and local regulations while maintaining strong relationships with government agencies and regulatory bodies. Her work consistently focused on delivering projects on time and within budget while improving operational efficiency and reducing compliance risk across multi-state operations.

She holds a Master of Business Administration from the Keller Graduate School of Management of DeVry University, along with a master’s degree in project management and a graduate certificate in big data and analytics. Known for her problem-solving mindset and collaborative leadership style, Dottie brings a practical, people-focused approach to every role she takes on. Outside of her professional work, she is also pursuing creative passions, including running a custom quilting business, reflecting her belief in maintaining balance between career growth, lifelong learning, and personal fulfillment.

• American Institute for Paralegal Studies
• Houston City College- A.A.
• Sam Houston State University- B.B.A.
• Keller Graduate School of Management of DeVry University- Master's
• Keller Graduate School of Management of DeVry University- M.B.A.

• Quad Moms
• The National Society of Leadeship and Success

• Clark High School Orchestra Booster Club
• PLANO SENIOR HIGH SCHOOL BASEBALL BOOSTER CLUB
• Christ Church Plano
• PSHS Orchestra Booster Club
• Kaufman County Aggie Moms
• Kaufman County Aggie Mother's Club

Q

What do you attribute your success to?

I attribute my success to perseverance, patience, adaptability, and prioritizing what matters most. When I was let go from 7-Eleven, I only went three days before landing a new job because I used my network - I started making phone calls that same afternoon, and the third phone call got me what I needed. It was someone I had hardly talked to in two years, but the timing was perfect because he had just let go of his last person. If I hadn't picked up the phone, nothing would have happened. I've learned that you have to be open to change - this job wasn't even in the field I was searching for, and it never once popped up in all my searches I had done earlier that day. Networking is huge, and I think younger generations don't always see the value in making those personal connections. You can't just shoot an email or text - you actually have to talk to people and meet them face-to-face. I also believe success comes from making things a priority. When I was working full-time, going to school full-time, and still being a hands-on mom while my kids were in high school, I was exhausted when I was done, but I made it work because those things were important to me. It's about prioritizing what is important to you.

Q

What’s the best career advice you’ve ever received?

The best career advice I’ve ever received was to invest in my own growth and never stop learning, a mindset reinforced by mentors like Jamal Odom, who encouraged my educational and professional development at Cal’s Convenience and Sunoco LP, and Billy Childers, whose leadership and guidance in Corpus Christi, Texas, helped shape how I approach challenges, leadership, and long-term career progress.

Q

What advice would you give to young women entering your industry?

Be patient and understand that it's going to take time. You can't just jump in and be at the top - you've got to work your way up. I see too many of the younger group coming in and just expecting to be handed things, but you've got to work for it. I've put in my time, and heck, I've had to change industries. But I also want to stress that networking is huge. You've got to learn how to use the network. You have to pick up the phone, you have to make those phone calls, and you have to meet them face-to-face. I've had a hard time trying to explain to my children that you have to network in this world, but it's true. You can't just shoot an email or a text - you actually have to talk to them as much as possible and make that personal connection. That's how opportunities happen.

Q

What are the biggest challenges or opportunities in your field right now?

I think the AI piece - getting people to understand AI - is going to be both a challenge and an opportunity. The key is getting everybody to understand what AI can do for you if used correctly. AI is only as good as the information it is given, and that's what a lot of people don't understand. There's tremendous potential for businesses and professionals who are willing to embrace it the right way.

Q

What values are most important to you in your work and personal life?

Family is absolutely the most important value to me. Even when I was working full-time and going to school full-time for my master's, I still made sure I was a hands-on mom. I had one son in travel baseball and one in orchestra, and I made the baseball games and served as treasurer of the Orchestra Booster Club. I still made time to do that while maintaining a 3.9 GPA. It's about prioritizing what is important to you - I had to have the job to pay our bills, I wanted to go to school so I could make more money, but I still wanted to make sure I was there for my kids. Now that they're older, I'm still that hands-on mom as much as you can be with college students, staying in the know and being there as that support system when things don't quite go the way they thought they would go. I've also made sure my boys know how to be self-sufficient - they know how to do laundry, do the dishes, and mostly cook. They don't need somebody to take care of them when they leave my house. Beyond family, I value perseverance, adaptability, and service - like creating those 14 quilts for my son's military unit, because my husband's retired Navy and I understand having something to take with you is very important.

Locations

NOVO

Crandall, TX 75114

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