Dorothy Hart, Revenue Cycle PB Consultant & Cadence Credential Trainer on Influential Women

Influential Woman · Healthcare

Dorothy Hart

Revenue Cycle PB Consultant & Cadence Credential Trainer, Thomas Jefferson University Hospitals

Atlanta, GA

1Award received

Certifications · Degrees · Memberships

Degree BS Degree in Business Administration and Management with Concentration in Healthcare from Southern University in New Orleans Degree Associate Degree from William Carey College in Hattiesburg Degree Mississippi (Theology School Degree 2 years) Degree Kingdom School of Ministry with Dr. Cindy Trim Degree Class of 2018 (graduated 2019) Degree Program Management Training Degree Advanced Training in Healthcare System and Revenue Cycle Workflows Cert Certified Hospital Billing Principal Trainer Cert Certified Professional Billing Principal Trainer Cert Epic University Credentialed in Multiple Modules

Her Story

About Dorothy

I've been in the healthcare arena for over 15 years, which has been very exciting for me. I have 14 plus years of experience in healthcare informatics and revenue cycle. I'm a certified hospital billing principal trainer, and I'm credentialed in multiple modules through Epic University in Wisconsin. I specialize in revenue cycle training, healthcare operations, billing workflows, education and training development, supporting healthcare organizations nationwide. I work with onshore and offshore people, training them and getting them ready so that they can make an impact in their place. My career started out at the Coca-Cola Company here in the Atlanta, Georgia area, where I was with the company for over 15 years in leadership. Right before I left, the Coca-Cola Company named me as one of the women of leadership and influence at the company, and they honored me with a gold Coca-Cola bottle and the plaque. I was in training and development at Coca-Cola, and as the company's goals changed and evolved, it required me to prepare the staff to change and evolve. Recruiters from Epic saw me and saw the impact that I made at the Coca-Cola company during my tenure there, and they said I'd be good at doing this work in healthcare. They wanted to pull me into that arena because electronic medical records were becoming mandatory. I took a leave of absence to test the water, made my decision, and I've been doing this ever since. I work as an independent contractor through my company, Dorothy Hart Enterprises LLC, and I've been doing this independently for these 15-plus years. My main focus is on training and developing healthcare professionals to ensure accurate billing, operational efficiency, and financial stability within healthcare organizations.

Her Interview

Ten minutes with Dorothy

01What do you attribute your success to?

I attribute my success to being flexible and being willing to change, adapt, and learn consistently. I empower other healthcare professionals with knowledge and confidence so they can perform their roles effectively and make meaningful contributions to their organizations. Through education and patience, I help people grow. I believe that if you believe in growing, you can achieve everything, because with growing, it takes implementation, dedication, commitment, and consistency. You have to empower yourself. I wouldn't be who I am today if it wasn't for God. My mission is to educate, to empower, and uplift others. I believe that influence is not about my position, it's about my impact.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received is to never give up. Keep driving, keep pushing, and keep believing in yourself. If you quit, you never win. So, in order to win, you have to keep pushing. I remember Abraham Lincoln ran for president multiple times. He never made it, but if he had stopped running, he would have never became president. That stuck with me a lot. And then I think about something that President Barack Obama said to us when he made president. He reminded us all that, yes, we can. There's a scripture in the Bible that says, I can do all things through Christ who strengthens me. There's nothing impossible. All things are possible when you believe. That reminds me of Fantasia when she won American Idol, and her winning song was Believe, If You Believe.

03What advice would you give to young women entering your industry?

I would strive to help that other woman grow professionally and personally by instilling in her some of the things that I've learned during my career, some of the things that helped me grow, some of the paths I've taken. I want her to understand that it's not gonna be easy. Life is not easy. You have to take the time and push at it. Your growth has no age limit to it. You never stop growing, and that's what I would encourage her to believe in herself. Every day, I'm continuing to evolve. Every day, I'm growing. So keep going at it. Because when we keep going at a thing, we get better at it. It's like when you go to the emergency room. When you go to the emergency room, you go there to get better. You go there to get stronger. You go there to get wiser. So you have to see the world as a place where you focus to get better. If it's not anything that's gonna make you wiser, better, or stronger, don't do it. All of those words, those action words, have ER at the end of it. So you have to see your life as an emergency room where you enter to get better, and you exit to be greater, and to be wiser, to be bolder.

04What are the biggest challenges or opportunities in your field right now?

The biggest challenge is just keeping up with the change, understanding change, and adapting to change. That's what a lot of people don't like to do, to adapt to change, because with Epic, at Epic University in Wisconsin, Judy Faulkner changes Epic every year. There's an upgrade every year. Educating yourself in order to be a viable candidate to stay employed, to keep getting contracts, to be able to help. But it's not really a challenge for me, it's excitement, because I love what I do. It helps me in areas of leadership. It helps me in areas where I need to influence. It helps me to train and mentor other professionals in the healthcare arena. It helps me to develop good training programs and curriculum. It helps me to improve my performance as well as the performance of others. Because at that stage, I'm continuing to support operational excellence.

05What values are most important to you in your work and personal life?

The values that are important to me in my personal life and professional life are exemplifying excellence, loving myself enough to be the change that I want to see, and growth. I just think that if you believe in growing, you can achieve everything. Because with growing, it takes implementation, dedication, commitment, and consistency. And you have to empower yourself. So my values are loving yourself first, believing in yourself, and believing in what your career goal is. For me, it's never enough. So I influence myself, I influence through competition. My influence comes through mentorship. I don't have to be in the room with you to be influenced or mentored by you. If you got good materials out there, I'm gonna read. I'm gonna follow you. I'm gonna study what you got to say if it's empowering and it's encouraging. That's gonna help me develop my skills. It's gonna help me be more confident, and have more knowledge. And it's gonna allow me to grow professionally and personally. That way, I'm able to encourage someone else. I can't wait for it to be sent to me, I gotta reach out and go get it and grab it. And I'm inspired by helping others succeed and knowing that it's improving things within healthcare, personally, professionally, with others in their lives.

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