Dorthy Jackson

Dorthy Jackson serves as assistant general manager at the Residence in Decatur, Alabama, where she oversees day-to-day operations including accounts receivable and payable, payroll, guest relations, and coordination across departments. With 22 years in hospitality, she transitioned from concurrent work as a preschool teacher to focus solely on her hotel role last year, earning a promotion to assistant general manager within a year at the property after six years with the company. Jackson excels in anticipating guest needs and delivering personalized service as a self-described customer therapist, drawing from her experience at an extended-stay property. She contributes to the community through involvement with Decatur Tourism and Yetla Cares, which organizes clothing drives, peanut butter drives, school supply collections, and partnerships with Habitat for Humanity. Currently taking classes at Wallace State toward a business management degree, Jackson attributes her success to supportive leaders and her hospitality team, which she describes as family, and she mentors staff members to prepare them for advancement opportunities within the growing company.