Ella D. Carrol, MPA
Ella Carrol is a seasoned professional with over 12 years of experience in the telecommunications and higher education industries. She has developed a reputation as a strategic collaborator and revenue generator, excelling in project management, employee engagement, and client relations. With extensive expertise in learning management systems such as SABA® and PeopleSoft, Ella has successfully managed large-scale onboarding and training programs for thousands of employees, while providing executive-level insights and recommendations to drive operational success.
Throughout her career, Ella has held leadership roles at Metropolitan Community College-Kansas City and other organizations, where she has overseen vendor relationships, coordinated training initiatives, and implemented innovative programs to enhance organizational performance. She has also served in critical administrative capacities, partnering with executives to streamline operations, analyze financial trends, and ensure compliance with institutional policies. Known for her analytical mindset and strong interpersonal skills, Ella consistently seeks to understand client needs and deliver results that exceed expectations.
In addition to her professional accomplishments, Ella is an international author and active community advocate. She volunteers with local scholarship initiatives and professional associations, fostering opportunities for student and professional development. Committed to serving the community, she leverages her experience and networks to create meaningful impact, while continuously pursuing opportunities for growth and innovation. Ella holds advanced degrees in Public Administration (MPA) and Human Resources Management (MHRM) from Keller Graduate School of Management.
• Keller Graduate School of Management - MPA
• National Association of College Auxiliary Services
• African American Faculty and Staff Association
What do you attribute your success to?
I attribute my success to perseverance. Staying committed through challenges, maintaining focus on my goals, and consistently pushing forward, even when obstacles arise, has been the foundation of my achievements.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to stay true to myself and always be authentic. Embracing who I am, honoring my values, and bringing my genuine self to every opportunity has guided my decisions and helped me build meaningful and lasting professional relationships.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to never limit yourself. Be bold, show up confidently, and actively build your network—these steps open doors to opportunities and help you grow both personally and professionally.
What are the biggest challenges or opportunities in your field right now?
Right now, one of the biggest opportunities in my field is the growing space for women of color to make an impact and take on leadership roles. At the same time, a significant challenge is finding mentors within the auxiliary services sector who can provide guidance and support as we navigate our careers.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are family, integrity, and service. Prioritizing meaningful relationships, acting with honesty and accountability, and dedicating myself to helping others guide the way I approach every decision and interaction.