Ellie Kim, Senior Sales Manager on Influential Women

Influential Woman · Event Sales

Ellie Kim

Senior Sales Manager, Tao Group Hospitality

Chicago, IL

Certifications · Degrees · Memberships

Degree Bachelor's Degree in Communications and Digital Media

Her Story

About Ellie

I'm a sales powerhouse when it comes to getting deals done and negotiating contracts with my clients, especially Fortune 500 clients. Because we are a smaller venue and a smaller team, working with CEOs and C-suites was something that I was initially intimidated by, but I use it as my motivation to get better and be the best at negotiating and making sure that contracts align with both parties. My second level of expertise is client satisfaction. I treat all of my clients like they're friends and family. If it's a birthday party, I'm treating it as if I'm planning my own best friend's birthday. If it's a wedding rehearsal dinner, I'm treating it as if I'm planning my sister's wedding rehearsal dinner. That's how I've gotten this far in my position, making sure that their special day is similar to my special day, because I would want someone else to do the same for me. My day-to-day really changes. I could be leading a site tour for 14 people, hosting an intimate tasting for a wedding rehearsal, stuck in FedEx for 2 hours getting a last-minute item printed, or in the middle of lawyer emails between both parties. I'm also in charge of our catering program, so I partner with NBA teams as well as MLB teams in Chicago, working with their dietitians to make sure the catering orders are up to par. Our mantra here is the answer is yes, the question is how. We always want to say yes, and we're going to figure it out. There's really no other option. We take on more of the stressors and burdens than our clients do, because it's not their responsibility to know if anything happens. It's ours. We just want to make it a seamless process for all of our clients.

Her Interview

Ten minutes with Ellie

01What advice would you give to young women entering your industry?

Pull up your own seat at the table. And if you can't find the chair, share the seat. Just make sure you're sitting at the table, because you deserve to be there. And always speak up. Don't be afraid to speak up at meetings. Don't be afraid to raise your hand, because what your thoughts, what you're thinking about, and what you want to say matters. And that one statement can help the next person in the room, that next intern, the next coordinator, the next manager speak up at the next one. And that's what moves the organization forward.

02What are the biggest challenges or opportunities in your field right now?

I know this sounds cliche, but being a woman is a challenge. When you have to negotiate contracts with C-suites and decision makers of the opposite party, they do come back pretty strong when it comes to negotiating. While you want to get the sale, you also want to make sure that you are being confident and firm and sure about what you're saying and the decisions that you're making, because it does impact our business levels and the team overall down the line. That has been a challenge for me, just figuring out what's worth the fight and what's not. Another challenge is just being sure of myself. I've dealt with insecurities and just being sure of what my answers would be on a day-to-day basis, even outside of work, just in life. Growing up, I was kind of told to be in the background and just not make any waves and just go with the flow, but we shouldn't be going with the flow. We need to move the needle on things. We need to think outside of the box and reinvent the wheel. We need to make room and make way for new trends and new ideas, and for different members to join the table and have a seat at the table, because I often was not given a seat at the table. I just literally had to pull up a chair.

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