Elsa Gonzales
Elsa Gonzalez is the Contact Center and After-Hours Manager for 211 Alameda County at Eden I & R, Inc., where she has been a dedicated leader for nearly seven years. In this role, Elsa oversees the daily operations of the contact center, ensuring that community members receive timely and compassionate support during their most critical moments. She plays a key role in managing after-hours services, maintaining seamless communication, and fostering a culture of responsiveness and care.
With an Associate’s degree in Business Administration and Management from Heald College and additional studies at Merritt College, Elsa brings a strong foundation in organizational leadership and customer service. Her expertise in managing teams and operations is complemented by her proficiency in tools such as Microsoft Excel, which she uses to streamline workflows and enhance service delivery. Elsa’s commitment to community service drives her passion for supporting vulnerable populations through impactful programs like 211.
Elsa is known for her collaborative leadership style and dedication to making a positive difference in the San Francisco Bay Area. She is passionate about connecting people to essential resources and creating meaningful partnerships that strengthen the community. Through her work, Elsa continues to inspire her team and the wider community to engage, support, and uplift those in need.
• Heald College
• Merritt College
What do you attribute your success to?
I attribute my success to the support of my community and the incredible people who have helped guide and encourage me along the way. Their belief in me has been instrumental in my growth and achievements.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to stick with it—persistence and dedication are key to achieving success.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: don’t be afraid to ask for help. Seeking guidance and support is a sign of strength and a crucial part of growth.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and rewarding opportunities—in my field is managing and supporting a diverse team in a fast-paced call center environment. I take great pride in helping individuals grow from entry-level positions, just as I once did, and fostering their development into confident, skilled professionals. It’s a chance to make a real impact on people’s careers while ensuring excellent service for the community we serve.
What values are most important to you in your work and personal life?
The value I hold most important in both my work and personal life is not being afraid to ask for help. I believe that reaching out and seeking support shows strength and courage, and it speaks volumes about one’s commitment to growth and collaboration. Embracing this mindset has been essential in building meaningful connections and achieving success.