Her Story
About Emilie
Emilie Cohen is a customer success, operations, and real estate professional with extensive experience in enterprise onboarding, team leadership, process improvement, and client services. She manages a multi-state short-term rental portfolio as an owner and operator, a venture she has pursued for five and a half years alongside her professional career. Her background includes senior leadership at Toast, where she joined as employee number 395 during the company's startup phase and spent nine years building and scaling onboarding and customer success teams through hypergrowth and the IPO, consistently exceeding high revenue targets while formalizing systems and improving satisfaction. Earlier in her career, she gained operations experience in hospitality managing food and beverage at the Fontainebleau hotel in Miami Beach after starting in restaurants during high school, followed by a role at Northwestern Mutual in financial services. She earned her business degree from Arizona State University, W.P. Carey School of Business.
Her Interview
Ten minutes with Emilie
01What do you attribute your success to?
I was born with this perfectionism gene. My therapist and I talk about how it's a blessing and a curse because that is the reason I've gotten to the place that I am today far more than any university degree or certification.
02What advice would you give to young women entering your industry?
You don't need to have it all figured out. The decision that you make is one step and one chapter. You're not locking yourself into a lifetime of that one decision. Try a lot of things, take chances, speak to yourself as if you were talking to your best friend.
03What are the biggest challenges or opportunities in your field right now?
The job market is very difficult right now. Companies want someone who's fresh out of college but has 20 years of experience. The biggest challenge is trying to accurately market all of my skills as I decide to get back into the workforce. On the real estate front I have goals to expand much faster than my capital can keep up with me.
04What values are most important to you in your work and personal life?
Psychological safety. Someone's word - my word is my bond. If I say I'm gonna do something I'm gonna do it. Healthy communication. Showing up for the people that you love and supporting them. Being the best fiance friend dog mom daughter sister aunt that I can possibly be.
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