Her Story
About Emily
Emily Inman is a customer success and account management professional specializing in SaaS onboarding, client retention, and digital marketing strategy within the healthcare technology industry. As a Senior Account Manager at PracticeTek, she manages a diverse portfolio of corporate and clinical accounts, helping clients maximize the value of their technology investments while strengthening long-term relationships. Since beginning her career in customer success with GrowthPlug in 2021, she has successfully guided clients through multiple mergers and acquisitions, providing strategic consulting, technical onboarding, and proactive account management that drive retention and business growth.
A graduate of the University of Portland with a Bachelor of Business Administration in Marketing, Emily has built a reputation for delivering exceptional client experiences through consultative problem-solving and relationship management. Her commitment to excellence has earned her the company's prestigious Service Hero Award and a Net Revenue Retention Performance Award, recognizing her ability to maintain more than 90 percent client retention. Drawing on experience in digital marketing, retail, fashion, and customer engagement, she brings a well-rounded perspective that enables clients to achieve measurable results while navigating complex technology platforms.
Emily attributes her success to authenticity, genuine relationship-building, and a commitment to actively listening before recommending solutions that truly serve her clients' needs. Outside of her professional career, she has dedicated more than a decade to volunteering with Gung Ho Ministries, a nonprofit clothing boutique that supports veterans. She is equally passionate about maintaining a healthy work-life balance, valuing family, personal well-being, and continuous growth as the foundation for long-term success.
Her Interview
Ten minutes with Emily
01What do you attribute your success to?
Authenticity and genuineness in sales by truly listening to clients and only recommending solutions that benefit their business.
02What’s the best career advice you’ve ever received?
Throughout my journey, I've been fortunate to learn from mentors who encouraged me to think boldly, embrace opportunities, and trust my instincts. My mother taught me what disciplined entrepreneurship looks like, while the founder of Gung Ho Ministries demonstrated how leadership rooted in service can create lasting impact. Their examples continue to shape both my personal and professional life.
03What advice would you give to young women entering your industry?
Do it, and ask for forgiveness later. Take action especially in sales.
04What are the biggest challenges or opportunities in your field right now?
Seasonal sales difficulties in summer due to vacations and unavailable decision makers.
05What values are most important to you in your work and personal life?
Work-life balance, prioritizing family and health over excessive work hours, maintaining boundaries.
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