Emily Leatherberry

She is a seasoned customer care and operations leader with over 15 years of experience in strategic oversight of large-scale contact center operations, currently serving as Senior Customer Care Client Manager at Alight Solutions, where she is responsible for the strategic and operational management of customer care organizations supporting more than 350 client organizations across domestic and global locations. She drives customer experience strategy, operational performance, workforce effectiveness, quality assurance, escalation management, and continuous improvement initiatives across operations handling over one million customer interactions annually. She holds a degree in Communication with a minor in Psychology from the University of Central Florida. She is recognized as a strategic, results-driven, and customer-focused leader who combines deep operational expertise with a commitment to delivering exceptional service and driving organizational excellence.