Her Story
About Emily
Emily Leatherberry is a customer care and operations leader with experience in the field since 2011. She works in benefits administration and customer care operations, specifically handling customer interactions and management for HR outsourcing administration. Her background includes customer service roles starting in her teenage years in restaurants, retailers, and hospitality, with a focus on spending and reimbursement accounts and currently lead management. She attributes her success to being self-driven with a desire to learn and push herself, combined with mentorship elements. She advises finding passion, asking questions, being open to opportunities, and not being afraid to push forward even when things are unknown.
Her Interview
Ten minutes with Emily
01What do you attribute your success to?
I feel there's been efficient for years. Smart Creator, there's a lot of, kind of... Self-driven, you know, kind of... drive that you have to have. You really want to learn, you really want to be here... And that definitely pushed me along the way, but I also kind of noticed from, you know, if I would, you know, others, I think it's definitely a component of, of really pushing yourself... That's a combination, but both are, I think. At least in my experience.
02What’s the best career advice you’ve ever received?
I kind of maybe consider what I, what I... that is, I think that you don't always have to have all the answers, but especially when, you know. It feels a little extreme. Not hurting, because that can sometimes, you know, freeze, you know, freezing attractive, and... you are. So just don't be afraid to push forward, even though some things. That might be... Unknown.
03What advice would you give to young women entering your industry?
I would say, number one, your passion. You know, once you find your passion, that's going. really drive everything else, and then... Asking questions, just be, you know... be open. To whatever, you know, we've ever touch your day. You know, everything is going to be... If it's a short-term or long-term, long-term... Everything you do at a stone to connect to your goal.
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