Emily Stubbs

Emily Stubbs serves as Director of Customer Experience at Create Wellness, based in New York, NY. She has spent at least the last 10 years in customer experience, beginning with selling Broadway tickets after moving to New York City and then transitioning into the startup space, where she has remained, working primarily with e-commerce companies. Emily excels at building teams from scratch and scaling high-performance, high-growth customer service teams; at prior organizations she expanded teams to as many as 150 people across three countries, and she currently oversees about 10 agents while partnering with two BPO companies in different countries. A graduate of Middle Tennessee State University with a degree in journalism, Emily credits her educational background with strengthening her ability to connect with people, form relationships, and tell stories through customer experience. She is passionate about humanizing customer service in the age of AI while delivering personalized experiences and scaling teams effectively through international BPO partnerships.