Her Story
About Emily
Emily Truong is a Senior SCS Team Manager at Amica Insurance, where she leads and develops teams while supporting customer service and insurance operations. Since joining Amica in 2023 as an SCS Associate Team Manager, she has progressed through leadership roles, advancing to SCS Team Manager and recently to her current senior position. Her career reflects a strong commitment to coaching, mentoring, and creating an environment where team members can grow and succeed.
Before entering the insurance industry, Emily built a diverse foundation in sales, marketing, customer service, and consulting. Her earlier experience includes serving as a Customer Support Tech Specialist with STEMscopes by Accelerate Learning, Associate Consultant at alliantgroup, Sales Marketing Lead at Delta Life Fitness, and Sales Associate at Carter’s. These experiences strengthened her skills in communication, customer relationship management, problem-solving, sales management, and team support, providing a foundation for her transition into leadership.
Emily earned a Bachelor of Arts in Sociology from the University of Houston, along with a minor in Business Administration, and has continued developing her professional knowledge through additional training, including Google's Foundations: Data, Data, Everywhere certification. She is particularly passionate about mentoring others and considers seeing the progress of the people she leads one of her most rewarding achievements. Drawing from mentors who influenced her own development, Emily embraces opportunities to lead, work with diverse personalities, and remain open to new challenges as she continues to grow in the insurance industry.
Her Interview
Ten minutes with Emily
01What do you attribute your success to?
I attribute my success to continuous professional development, including leadership seminars and self-development opportunities through my company. I am also committed to expanding my expertise and am interested in earning the CPCU designation, one of the most respected credentials in insurance. My background as a University of Houston alumna has also contributed to my professional growth.
02What advice would you give to young women entering your industry?
I would encourage young women to give themselves the opportunity to lead and embrace the challenges that come with management. Take things one day at a time, remain open to working with different personalities, and be willing to embrace the unknown. Being adaptable and open-minded can create valuable opportunities for growth.
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