Erica Lee
Erica Lee is a Senior Supervisor of Service Contracts and Aftermarket Services at Honeywell Intelligrated, where she leads service contract portfolio management and supports aftermarket service operations within warehouse automation and material handling environments. With over seven years of experience in the industry, she focuses on ensuring strong contract performance, driving recurring service revenue, and aligning operational execution with customer needs across complex industrial systems.
Throughout her career at Honeywell Intelligrated, Erica has developed deep expertise in service operations, continuous improvement, and cross-functional leadership. She has helped streamline processes across proposal development, order entry, and project management by applying Lean principles and Six Sigma methodologies. Her work includes leading initiatives that improve efficiency, strengthen key performance indicators, and enhance collaboration between field service, operations, and sales teams.
Erica is also dedicated to team development and organizational growth, actively supporting her team’s professional advancement through certifications, education, and internal career mobility. She holds a Bachelor of Science in Psychology from Mount St. Joseph University and is a certified Six Sigma Green Belt. Outside of work, she enjoys container gardening, running, and reading, and is involved in community and family-focused causes.
• Six Sigma Green Belt (CSSGB)
• Notary Public
• Mount St. Joseph University - BS
• Parent Project Muscular Dystrophy (PPMD)
What do you attribute your success to?
I attribute my success to my community. I have been fortunate to have mentors who have consistently advocated for me, challenged me, and encouraged me to step outside of my comfort zone. Their guidance and support have been instrumental in my personal and professional growth.
What advice would you give to young women entering your industry?
I would advise young women entering this industry to actively seek out mentors and build meaningful connections with other women in the field. Working in a male-dominated industry, I’ve found that having a strong support system and a trusted community is essential. These relationships help with advocacy, especially in spaces where you may not always be represented, and they can play a key role in opening doors and creating new opportunities for growth and advancement.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities in my field right now is the integration of artificial intelligence. AI is driving significant innovation across our work, and we’ve begun leveraging it to better serve our customers and strengthen internal performance. It is also helping us improve how we measure and achieve key performance indicators, creating more efficient and impactful ways of working.
What values are most important to you in your work and personal life?
If I had to describe my personal and professional brand, it would be centered on integrity. For me, integrity is closely tied to authenticity and staying true to who I am. I believe people can sense when someone is not genuinely passionate or fully committed, which is why I place a strong emphasis on being aligned with my values in everything I do. Ultimately, it’s about showing up as the best version of myself for others while remaining grounded in honesty and self-awareness.
Locations
Honeywell Intelligrated
Mason Oaks, OH 45040