Her Story
About Erika
Experienced aviation and airline operations professional with over 17 years of progressive leadership across major global carriers, including Delta Air Lines, American Eagle Airlines, Cathay Pacific Airways, and Singapore Airlines. Skilled in premium services management, ramp and baggage operations, airport operations, and international flight coordination. Proven track record in team leadership, business planning, process optimization, and enhancing passenger experience.
Currently serving as Manager, Premium Services at Delta Air Lines LAX Hub, leading elite service teams and strategic initiatives to elevate customer satisfaction. Background includes managing large-scale airport operations, cross-functional team coordination, and implementing operational improvements to optimize efficiency and safety.
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