Her Story
About Esther
I started at Chick-fil-A in 2013 after my sister encouraged me because she loved working there and it offered flexibility for college students. I progressed to Operations Director at the local restaurant about 4 years ago while also serving as Corporate Trainer for over 10 years with headquarters in Georgia. My responsibilities include leadership development for team members aiming to become trainers or shift leads, hands-on operations like running shifts, reviewing monthly food cost reports to set team goals, and fostering a positive work culture. I attribute much of my drive to my immigrant parents who instilled a strong work ethic and to competing with my siblings.
Her Interview
Ten minutes with Esther
01What do you attribute your success to?
I attribute my success to my parents and the work ethic they instilled in me from a young age. We are immigrants who moved to America when I was young, and my parents always said if you want something like a new phone or car, get a job. We also all played sports growing up which taught discipline, and there's a competitive side with my siblings that pushes me to accomplish things to share with my family. I hate sitting idle and like to work hard.
02What’s the best career advice you’ve ever received?
Don't compare yourself to anybody else, especially within Chick-fil-A where timelines for becoming owner-operators are often discussed. Also, always be above reproach so no one can say anything bad about you, as your reputation can be everything. Do the right thing rather than something iffy that could come back to bite you.
03What advice would you give to young women entering your industry?
Don't be scared or downplay food service work because there is so much more to it, including corporate opportunities and the ability to do philanthropy like running 5Ks or supporting children's hospitals. With Chick-fil-A specifically there are so many opportunities.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenge is working with so many different people of different ages and life situations, like high schoolers tired from school or adults with sick kids calling out. Navigating 80 to 100 different personalities while also managing your own personal issues and leaving them at the door is tough.
05What values are most important to you in your work and personal life?
Being friendly and kind to everyone, as Chick-fil-A's mission is to be a positive influence. Loyalty, as seen in low turnover at good companies. Integrity, which my dad instilled and the company cultivates.
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