Felicia Y. Limage

I've been working in the customer service field since 2011 as an independent customer service agent with IvOps. My journey in this field actually started much earlier - I worked at the school board beginning in 1998, where I answered calls and worked with the school throughout my time there. Today, I stay busy by doing food deliveries as well as taking customer service calls. I get up in the morning, go out doing my food deliveries, come back, and then take calls throughout the day. My proudest professional moment is seeing where I've come from through doing customer service work. This field has truly helped bring me out of my shell and taught me how to deal with different types of people. While dealing with difficult customers can be one of the biggest challenges - and I'll admit, I hate dealing with the difficult ones - I've learned that everybody's not the same and you never know what they're going through. The opportunities in my field include when the company I work for offers me different types of call groups for extra money. Looking ahead, I'm interested in dabbling into investments while continuing to do what I'm doing now.